Customer Analyst

1 dia atrás

Curitiba, Brasil Infobip Ltd Tempo inteiro

Role Responsibilities and expectations:

- Follow defined strategy for the region covering products and channels from customer perspective.
- Actively monitor profitability of assigned ongoing projects and ensure that the project is completed timely and with agreed commercial terms.
- Support decision making through preparing regular and ad hoc analysis, on general and customer level.
- Generate business insights and actions that affect profitability and business growth.
- Track the profitability of all deals with customers with special focus on top customers (A and B segmentation).
- Prepare the strategy of connection usage in region, in terms of setup, selling strategy and restrictions. *
- Actively use all customer related internal tools (SU, SF, QS...) to gather all available information and turn it into insights.
- Gather information from various resources to broaden internal knowledge and keep up with new product/feature releases.
- Keep up with updates from the industry, market trends and customer strategies. Have an overview of business and latest industry trends as well as the competition.
- Closely collaborate with external and internal stakeholders, keeping efficient communication and ensuring high level information flow, sharing practices, and suggesting operational improvements.
- Be able to recognize rooms for optimization of internal processes.
- Educate new team members and participate in onboarding.
- work with assistance and supervision of more senior members/mentors
- Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer._
- All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity._

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