Customer Service Analyst

Há 6 dias

Curitiba, Brasil Dr. Schär Tempo inteiro

Your responsibilities: Ensure service excellence by acting as a key link between customers and internal departments, meeting service KPIs and resolving requests efficiently to drive customer satisfaction and loyalty.Manage and optimize the order-to-delivery process, ensuring accurate order handling, timely issue resolution, and alignment with commercial and operational goals.Support demand planning and sales forecasting by monitoring customer demand trends and collaborating with sales and supply chain teams to ensure accurate and agile adjustments.Your profile: Professional Background & EducationSolid academic foundation with a Bachelor's degree in Business Administration, Supply Chain, or related fields, combined with over 3 years of hands-on experience in Customer Service operations.Personal Skills & AttributesStrong communication and conflict resolution skills, with a high level of empathy, resilience, and strategic thinking.Demonstrates proactivity, attention to detail, and a results-driven mindset.Technical ExpertiseAdvanced proficiency in Excel and familiarity with tools like Power BI (preferred).Experienced in ERP and CRM systems, with strong analytical capabilities in sales performance and service KPIs (e.g., Order Fill Rate, Order Digitalization, Complaints, Customer Returns, Over/Out of Stock, Write-offs).Your benefits: An international and appreciative working environmentA family-like corporate culture with creative freedomA secure, long-term employment in an interesting industry A modern, progressive workplaceAn individual "Onboarding program"An optimal learning environment for your continuous developmentA variety of challenging tasks and projectsFood voucherTransportation voucherHealth and dental planLife insuranceDifferent discounts at partner companies

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