Services Engagement Sales Executive

**Position Purpose**

The Services Engagement Sales Executive, for Professional Services drives Professional Services bookings and revenue in assigned accounts and/or prospects, while creating and fostering relationships with all levels of stakeholders in new and existing customers.

**Key Responsibilities**

The Services Engagement Sales Executive will understand customer needs, challenges, and expected business outcomes and provide them with Genesys solutions. The Services Engagement Sales Executive will work with internal teams along the Sales Process to ensure the customer is provided with the best solutions to meet their needs.

**Responsibilities / Job Duties**

In this role, the primary responsibilities will include (but are not limited to):

- Create and drive bookings and revenue within a specified region or list of named accounts by developing strategic business plans
- Meet and exceed all quarterly and annual financial targets
- Through the entire sales cycle the SE Sales Executive should work on:

- Understand key business challenges and required outcomes for customers
- Effectively articulate the value proposition of the Genesys solution and recommend Professional Services to customers to achieve customer’s business outcomes.
- Understand the entire customer journey and the different project stages including challenges and customer expectations. Position Professional Services entire portfolio to cover customer needs
- Work on effort estimation and cost/price definition
- Prepare customer detailed proposal and SOW
- Position and explain value proposition, project deliverables and other details. Resolve concerns, negotiate and close the deal.
- Align with other functions through the sales cycle - from contacting the customer through the retain and grow phases.
- Maintain extensive knowledge of current market conditions and customer buying strategies in order to negotiate and close business deals
- Ensure 100% customer satisfaction and retention
- Build and maintain strong, long-lasting customer relationships including trusted advisor relationship with key customer stakeholders and executive sponsors
- Ensures they are constantly up to date on the Genesys product and Professional Services offerings

**Required Qualifications**
- 5+ years of sales experience in a similar role
- Cloud or Saas based experience, particularly selling services for Cloud Platforms, including migrations from premises.
- BS or BA degree or equivalent work-related work experience
- Knowledge or experience of project delivery methodologies and environments is highly desired, particularly Agile Methodology.
- Proven experience communicating, negotiating, and closing with executives and stakeholders. Experience selling at all levels, including the "C" level
- Fluent English
- Excellent interpersonal, presentation skills - written, verbal and digital
- Proven experience understanding customer needs and being able to articulate solutions
- Strong ability to build and grow internal and external relationships
- Ability to support sales cycle, with a track record of successful booking and revenue attainment
- Ability to travel up to 50%
- Ability to work independently & as part of a team in a fast pace, rapid change environment
- Superior professional presence and business acumen
- Strong account planning and management skills, including mature negotiation skills
- Ability to thrive in a dynamic, fast-paced environment
- Positive attitude and high willingness to learn and share knowledge with coworkers
- Genesys solutions knowledge will be a plus

LI-CF1

**Covid-19**:
Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

**Reasonable Accommodations**:
**About Genesys**:
**Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.