Customer Experience Strategy Program Manager, Latam

Job Description As a customer experience strategy program manager, you will be responsible for developing and implementing strategies to improve the level of customer service while scaling to meet growing business needs.You will enable seamless experiences across support, working on global-local solutions that drive balanced growth and engagement.The role...

**About the Role**: - As a Project Manager for the Eats CommOps team, you will be leading projects that improve the overall quality of Eater and Courier customer experience in the Latin America markets. You will collaborate with other members of the Eats team, to help define and implement the desired service experience and will work closely with Operations...

**About the Role**: Community Operations is groundbreaking how Uber handles cross-platform customer support around the globe! We are looking for a Program Manager to lead our cross-platform Customer Experience team, focusing on earners experience. As a Program Manager, you´ll be responsible for the successful definition and start to finish execution of...

**About the Role**The Growth Markets team is a new team within the Rides LatAm Marketplace organization, whose main objective is to expand and evolve key strategic initiatives to improve Uber's competitive position and Marketplace across long tail markets in LatAm, while improving Uber's sustainability model.As a Program Manager, you will drive the design,...

**About the Role** The Growth Markets team is a new team within the Rides LatAm Marketplace organization, whose main objective is to expand and evolve key strategic initiatives to improve Uber’s competitive position and Marketplace across long tail markets in LatAm, while improving Uber’s sustainability model. As a Program Manager, you will drive the...

**About the Role** As Competitive Strategy Manager for the Central Operations team, you will play an active role in designing, implementing, and managing the incentives and pricing strategy to drive the ridesharing business growth across multiple territories in Latin America! You will work with our local teams crafting the roadmap for the next generation of...

In Uber for Business, we’re simplifying the way businesses move. Our Strategy & Planning teams help companies leverage the power of Uber’s platform to grow their business and improve customer experiences. We build partnerships with the world’s largest business platforms and accelerate Uber’s use by corporate and small businesses globally. **About...

**About the Role** The Vehicles program is a two-sided marketplace focused on two primary customers: (1) Earners (people who drive and/or deliver with Uber’s platform to earn money) without vehicles, and (2) Suppliers that provide vehicles. Through the Vehicles program, **Earners** are able to access a car through affordable, short-term options such as...

Global Support Organization (GSO) is the critical business team which with Community operations to deliver Customer Satisfaction across our Delivery, Mobility, Uber for Business and Grocery verticals. We constantly innovate by building new products, simplify processes, automate, reduce defects and thereby reduce the cost of our support. Customer safety and...

**About the Role**: - At Uber, providing outstanding support that establishes trust for riders, eaters, couriers, and driver-partners—our community—is a core feature of our product experience. We invest in it and believe in providing the highest quality service implemented in the hardest working and most efficient way. The Global Support Operations Team...