Customer Service Representative

514544BR

**Why Kyndryl**

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

**Your Role and Responsibilities**

This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction.The employee performs multiple repetitive tasks or multi-step processes.

**Required Technical and Professional Expertise**
- Environment: Expertise in one main activity (equipment, machine, operation, process steps). Awareness of work done by team members or interrelated activities.
- Communication/Negotiation: Exchanges job or activity related information through listening, clarification and understanding.
- Problem Solving: Use standard tools, techniques, procedures to identify routine problems, and select appropriate actions to solve problems. Structured analysis and interpretations may be required.

**Preferred Technical and Professional Experience**
- Environment: Expertise in one main activity (equipment, machine, operation, process steps). Awareness of work done by team members or interrelated activities.
- Communication/Negotiation: Exchanges job or activity related information through listening, clarification and understanding.
Problem Solving: Use standard tools, techniques, procedures to identify routine problems, and select appropriate actions to solve problems. Structured analysis and interpretations may be required.

**Required Education**

None

**Preferred Education**

None

**Country/Region**

Brazil

**State / Province**

SAO PAULO

**City / Township / Village**

Hortolandia

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Other things to know**

**Primary job category**

Technical Specialist

**Role ( Job Role )**

Customer Service Representative

**Employment Type**

Full-Time

**Contract type**

Regular

**Position Type**

Professional

**Travel Required**

No Travel

**Company**

(Y006) Kyndryl Brasil Serviços Limitada

**Is this role a commissionable/sales incentive based position?**

No