Collections Specialist

1 semana atrás

Sao Paulo, Brasil TikTok Tempo inteiro

Responsibilities
About TikTok
ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

**Position Overview**:
TikTok is seeking a stellar Collections Specialist o join our Sao Paulo office. In this role, you will handle AR related activities and improve debt collection processes in the LATAM region, among other responsibilities.

**Responsibilities**:
Review finance clauses in customer contracts, especially their financial terms. Process of refunds, top-ups, etc. to ensure financial compliance.
Support the monthly billing issues and ensure timely and accurate invoicing to customers; Follow up with clients to assure payment on the due date. Respond to clients disputes and requests for information.
Execute debt collection activities for an assigned portfolio of customers in a dedicated region. Enable agreement of customer re-payment plans. To monitor and track progress on action plans. To manage process to suspend customer services in event of continued non-payment, in line with TikTok agreed disconnection procedure.
Work collaboratively with other TikTok teams to resolve issues affecting cash collection or raise issues which may impact on customer satisfaction.
Maintain an effective liaison relationship with Sales, Operations and Finance departments and make recommendations on process improvements to reduce credit risk and lower DSO.
Other collection related tasks, such as internal team meetings, cross-functional collaboration, bad debt reporting, collection agency activities, communicate interdepartmentally to service clients and business needs.

**Qualifications**:
Minimum Qualifications
Experience in AR related activities and familiarity with the digital advertising industry is a plus.
Excellent communication skills
English fluency required due to communication with external stakeholders
Good analytical and interpersonal skills
High level of integrity and discretion to handle confidential information.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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