Service Desk

1 semana atrás

Porto Alegre, Brasil Decision Group Tempo inteiro

**Código**:
8255

**Título da vaga**:
SERVICE DESK - 1690502

**Local**:
São Leopoldo, RS

**Nível Profissional**:
Júnior

**Nível Acadêmico**:
Ensino Superior Completo

**Áreas de Atuação Profissional**:
TI - Suporte

**Descrição**:
**Responsibilities**:

- This person will also provide end user support and use this as an opportunity to identify common issues, determine solutions and turn this information into self-help and knowledge documents.
- Familiarity with advance topics such as MS cluster is strongly desirable.
- Ability to work independently and collaborate with virtual teams / individuals is essential.

Education Requirements:
Bachelors / Masters / Equivalent

Years of Experience:
Total : 1-3 Years of experience

Relevant : Minimum of 2 years in RDS

**Habilidades**:
**Skills**:

- Minimum 2 years of increasingly responsible experience in Project Management.
- Outstanding grasp of information technology concepts and processes.
- Strong interpersonal, communication skills.
- possess strong written and verbal skills and will be responsible for delivering knowledge documents suitable for backline support as well as end user self-help.

(1.) To maintain high login Efficiency (Availability) for customers

(2.) To resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies

(4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions or Reopen Cases

(5.) To update worklogs and follow shiftor escalation process and process compliance

(6.) Work on value adding activities such Knowledge base update and self development"

  • Service Desk Specialist

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil SAP Tempo inteiro

    **We help the world run better****WHAT YOU'LL DO**We are seeking a highly motivated and experienced Service Desk Specialist to join a 24 x 7 global Service Desk team within the Enterprise Cloud Services (ECS) organization for a strategic SAP customer.The Service Desk is the single point of contact for all operational enquiries regarding Incidents, Service...

  • Service Desk Specialist

    1 semana atrás

    Porto Alegre, Brasil SAP Tempo inteiro

    **We help the world run better** **WHAT YOU'LL DO** We are seeking a highly motivated and experienced Service Desk Specialist to join a 24 x 7 global Service Desk team within the Enterprise Cloud Services (ECS) organization for a strategic SAP customer. The Service Desk is the single point of contact for all operational enquiries regarding Incidents,...

  • Supervisor de Service Desk

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil QUALIFICAR TI Tempo inteiro

    Sobre NósNa Sobre NósNa Qualificar TI , somos especialistas em Governança de Dados, Gerenciamento de Projetos, Transformação Digital e Outsourcing. Oferecemos soluções estratégicas e as melhores práticas para atender às necessidades técnicas de nossos clientes, com foco em eficiência, inovação e melhoria contínua.Descrição: Responsável...

  • Service Desk Logistics

    Há 6 dias

    Porto Alegre, Rio Grande do Sul, Brasil e-Core Tempo inteiro

    We are a technology services partner for digital innovation and business transformation.We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their growth.We...

  • Service Desk Technician

    2 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil Valvoline Global Tempo inteiro

    Job title: IT service desk technician L1 Reports to: IT service desk Shift lead Place of work: Remote JOB DESCRIPTION Acts as the primary point of contact for providing customer support via phone, email, chat, and/or self-service. Determines the best solutions for reported issues using information communicated by the client. Guides clients through the...

  • Service Desk

    Há 7 dias

    Porto Alegre, Rio Grande do Sul, Brasil Decision Group Tempo inteiro

    **Código**:8255**Título da vaga**:SERVICE DESK - **Local**:São Leopoldo, RS**Nível Profissional**:Júnior**Nível Acadêmico**:Ensino Superior Completo**Áreas de Atuação Profissional**:TI - Suporte**Descrição**:**Responsibilities**:- This person will also provide end user support and use this as an opportunity to identify common issues, determine...

  • Supervisor de Service Desk CLT ou PJ

    3 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil INTEGRA RH Tempo inteiro

    Sobre Nós Na Qualificar TI , somos especialistas em Governança de Dados, Gerenciamento de Projetos, Transformação Digital e Outsourcing. Oferecemos soluções estratégicas e as melhores práticas para atender às necessidades técnicas de nossos clientes, com foco em eficiência, inovação e melhoria contínua. Descrição: Responsável pela...

  • Service Desk Analyst

    Há 17 horas

    Porto Alegre, Brasil NetSource Tempo inteiro

    Fornecer diagnóstico / resolução de problemas de hardware / software / rede via telefone para os utilizadores finais do cliente Problemas de rota para o pessoal de apoio interno de I.M. Coordenar e gerir relações com fornecedores e pessoal de apoio que forneçam hardware / software / resolução de problemas de rede. Administrar e fornecer controlos de...

  • Coordenador (a) De Service Desk - Centro - Cadastre-se para a Vaga

    Há 7 dias

    Porto Alegre, Rio Grande do Sul, Brasil BuscarVagas - Consultoria Tempo inteiro R$6.000 por ano

    ATRIBUIÇÕES: Atribuições: Gerenciar a equipe de Service Desk técnica e administrativamente; Domínio sobre o sistema de chamados (ser o administrador); Manter excelente relacionamento com os clientes; Gestão dos indicadores mensais de produção da equipe; Resposta e atenção a emails de clientes; Controle sobre a posição e status dos atendimentos...

  • Service Desk Logistics

    1 semana atrás

    Porto Alegre, Brasil e-Core Tempo inteiro

    We are a technology services partner for digital innovation and business transformation. We combine our global experience in key industries and the latest technologies to help fast-growing and established companies transform and accelerate their business models, develop innovative digital solutions, scale technology capabilities, and sustain their...