Customer Experience Analyst Smb

**GET TO KNOW US**

We simplify wellness so you can find everything in one place. Gympass is a corporate wellness platform that connects you to thousands of fitness & wellness partners, all with one simple monthly membership. Founded in 2012 and headquartered in NYC, we have a growing global team in 11 offices around the world. At Gympass, you not only have the opportunity to build a career in a fast-paced global environment - but you'll make wellbeing universal, so everyone can be happy and healthy.

**WHAT MAKES A GYMPASSER?**

We are passionate about our mission Whatever your job title is, here you can make a global impact and change people's lives. At Gympass, we collaborate, set high achievable goal expectations, and focus on the end result. It's a challenging, evolving environment that allows you to learn and grow. You will face a disruptive and emerging business model that will push you in several areas, with no boundaries for creation and collaboration.

**THE OPPORTUNITY**

We are hiring a Customer Experience Analyst to our CX - Customer Experience team in São Paulo

The Customer Experience team is the front line when it comes to communication and interaction with customers. As a member of this team you will develop relationships with customers and partners and treat them with empathy.

You should share the philosophy of "always going beyond" what a customer expects and providing customers with a great experience that will inspire them to tell their friends about Gympass. The key to this position is effective communication with the customer and with other areas of the company, turning the pain we identify into continuous improvement of processes, products and services.

In addition, you should maintain consistency in your work by ensuring you are doing your best to ensure that all KPIs are met. Putting yourself in the customer's shoes is always essential, in addition to having a professional attitude in every service.

**YOUR IMPACT**
- Support and solve occurrences related to the use of the Gympass benefit;
- Ensure excellent service, always being helpful and empathetic.
- Deal with others teams to find the best solution and keep up your SLA;
**WHO YOU ARE**
- You have a sense of empathy proactivity and a problem solving mindset;
- Advanced written and verbal communitcation ability;
- You are a people oriented person;
- Previous experiences dealing with customer service ;
- Knowledge Office Pack and Google Tools;
- Knowlegge of some help desk software is a plus (Zendesk for example);
- Bachelor's degree is a plus;
- Advanced/Fluent english or spanish is a plus.

**WHAT WE OFFER YOU**

**We're a wellness company that is committed to the health and well-being of our employees. Our flexible program allows you to customize your benefits, according to your needs Our benefits include**:
**WELLNESS**:Health, dental, and life insurance.

**FLEXIBLE WORK**:Choose when and where you work. For most, this will be a hybrid office/remote structure but can vary depending on the needs of the role and employee preferences. We offer all employees a home office stipend and a monthly flexible work allowance to help cover the costs of working from home.

**GYMPASS DISCOUNT**:We believe in our mission and encourage our employees and their families to find their passion too. Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more.

**PAID TIME OFF**:We know how important it is that our employees take time away from work to recharge.

BR: Vacations after 6 months and 3 days off per year + extra day off on the month of your birthday + 1 day off for each anniversary of the year worked.

**PAID PARENTAL LEAVE**:Welcoming a new child is one of the most special moments in your life and we want our employees to take the time to be present and enjoy their growing family.

BR: 100% paid parental leave of 6 weeks to all new parents, of both biological and adopted children, regardless of gender and parent's relationship with the co-parent, Also extended maternity leave under local legislation

**CAREER GROWTH**:Outstanding opportunities for personal and career growth. That means we maintain a growth mindset in everything we do and invest deeply in employee development.

**CULTURE**:An exciting and supportive atmosphere with ambitious people from around the world

**FLEXIBLE WORK**:We give our employees some flexibility to adjust their working hours, letting them adjust their starting time within a range of 3 hours.

**_
- Gympass is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law._

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