Customer Care Agent

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity - it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises - to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

As a Sales Administrator and member of the global Customer Care Team, you will serve as the first point of contact for our customers and distributors. Your role will focus on ensuring a seamless customer experience by qualifying leads, processing orders, managing customer relationships, and coordinating with internal sales representatives. A basic technical background is essential to understand product inquiries and communicate effectively with both customers and internal stakeholders.

This is a home office-based position, and you will be part of a dynamic, collaborative team that operates within a larger global organization. You will interact with customers across diverse industries and geographic regions, while also coordinating with our production facilities worldwide.

Primary responsibilities

As a Sales Administrator, your duties will include:

- Answering and managing incoming calls and customer requests
- Qualifying new leads and inquiries before registering or forwarding them to the appropriate departments
- Providing customers with accurate product and service information
- Communicating pricing and availability details
- Processing and tracking orders from entry through fulfillment
- Following up on quotes to maximize conversion and ensure timely responses
- Collaborating across departments and international locations to meet deadlines and service levels
- Performing general administrative tasks and supporting operational efficiency
- Assisting with miscellaneous tasks as needed to support business objectives

Professional qualifications and personal skills
- Minimum 5 years of experience in a sales or customer service role focused on customer satisfaction
- Basic technical background to understand product features and support customer discussions
- Strong ability to qualify leads, manage customer accounts, and coordinate with internal sales reps
- Excellent communication skills in English, both spoken and written
- Solid commercial awareness and business acumen
- Proficiency in IT tools including Microsoft® Office and CRM systems
- Strong interpersonal and collaboration skills
- Self-motivated, task-oriented, and adaptable to a dynamic environment
- Proven ability to multitask and thrive under pressure
- Driven by results and a passion for delivering excellent customer service

We offer

The job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test and measurement industry. You will be a strong contributor who collaborates closely with colleagues from various business functions all over the world.

Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.