Vip Account Manager

Há 6 dias

Mato Grosso, Brasil Silverspin Tempo inteiro

**Position Overview**: The primary role of the VIP Account Manager is to assist the Head of VIP and to establish and maintain direct relationships with high value customers, and to identify and execute opportunities for customer acquisition and retention, with a view towards maximizing profitability and growth of the company.
**Key Responsibilities**:

- Understand and analyse activities and trend of high value customers, and able to take appropriate action to maintain the high-performance level
- Take responsibility on the managed accounts’ performance based on the agreed KPIs, by retention and reactivation effort
- Develop and execute customer acquisition and retention programs to achieve set targets
- Increase and retain the Casino/Sports customer base by identifying and executing new initiatives and technology, products, promotions and rewards programs
- Initiate and execute customer promotions to drive participation and increase turnover
- Increase retention rate of existing customers
- Organize, attend VIP exclusive events and engage with the customers, providing unforgettable VIP-only experience
- Identify and prevent players from churning by picking up any unusual behaviors or trend, and following the appropriate reactivation procedures

**Requirements**:

- Previous customer support/VIP experience
- Online game industry experience
- Experience developing and executing tailored campaigns and communication to drive participation
- Proven ability to generate alternative solutions to satisfy customer needs
- Fluency in English (written and spoken) is required; additional languages are a bonus
- The ability to analyse a customer base and make recommendations to deliver growth
- The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity._

**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:

- ** Competitive Salary & Benefits**:

- **Growth & Development Opportunities**:

- **Creative and Collaborative Environment**

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Vip Manager Lead

    Há 3 dias

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: We’re looking for an experienced and driven VIP Manager to lead the development and execution of our VIP strategy across multiple brands, markets, and product verticals. This is a strategic and hands-on leadership role at the heart of our customer experience operation—designed for someone who excels in elite service, data-driven...

  • Head of Vip

    Há 3 dias

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**: We’re looking for an experienced and driven Head of VIPs to lead the development and execution of our VIP strategy across multiple brands, markets, and product verticals. This is a strategic and hands-on leadership role at the heart of our customer experience operation—designed for someone who excels in elite service, data-driven...

  • Vip Manager Lead

    Há 2 dias

    Mato Grosso, Brasil Silverspin Tempo inteiro

    **Position Overview**:We're looking for an experienced and driven VIP Manager to lead the development and execution of our VIP strategy across multiple brands, markets, and product verticals. This is a strategic and hands-on leadership role at the heart of our customer experience operation—designed for someone who excels in elite service, data-driven...

  • Key Account Manager

    Há 2 dias

    Mato Grosso, Brasil Raketech Group Limited Tempo inteiro

    **Join us at Raketech, the powerhouse in iGaming affiliate and performance marketing****We seek a passionate, quick-thinking Key Account Manager - Danish Speaker to drive our vision forward.With our finger on the pulse of the industry, we're propelling growth and innovation.Ready to make your mark in the dynamic world of iGaming?Let's shape the future...

  • Senior B2B Account Manager

    1 semana atrás

    Mato Grosso, Brasil Patrianna Tempo inteiro

    Join an innovative and rapidly growing iGaming product company that specializes in delivering cutting-edge solutions.. We are committed to fostering a collaborative and dynamic work environment where every team member can contribute to our mission of excellence.**Role Overview****Areas of Responsibility**- Spearhead the development and refinement of account...

  • Senior Account Manager

    Há 23 horas

    Mato Grosso, Brasil Booming Games (Isle of Man) Limited Tempo inteiro

    **About the role**: As a Senior Account Manager at** Booming Games**, you will be a vital link between the company and our clients, ensuring that their needs are met and their expectations are exceeded. You will work closely with our sales, marketing, and product teams to drive revenue growth and enhance customer satisfaction. If you are passionate about...

  • Senior Account Manager

    1 semana atrás

    Mato Grosso, Brasil Booming Games Tempo inteiro

    **About the role**:As a Senior Account Manager at** Booming Games**, you will be a vital link between the company and our clients, ensuring that their needs are met and their expectations are exceeded. You will work closely with our sales, marketing, and product teams to drive revenue growth and enhance customer satisfaction. If you are passionate about...

  • Senior Account Manager

    4 semanas atrás

    Mato Grosso, Brasil Booming Games (Isle of Man) Limited Tempo inteiro

    **About the role**:As a Senior Account Manager at** Booming Games**, you will be a vital link between the company and our clients, ensuring that their needs are met and their expectations are exceeded. You will work closely with our sales, marketing, and product teams to drive revenue growth and enhance customer satisfaction. If you are passionate about...

  • Key Account Manager

    1 semana atrás

    Mato Grosso, Brasil Raketech Group Limited Tempo inteiro

    **Join us at Raketech, the powerhouse in iGaming affiliate and performance marketing** **We seek a passionate, quick-thinking Key Account Manager - Danish Speaker to drive our vision forward. With our finger on the pulse of the industry, we’re propelling growth and innovation. Ready to make your mark in the dynamic world of iGaming? Let’s shape the...

  • Account Manager

    Há 4 dias

    Mato Grosso, Brasil WA.Technology Tempo inteiro

    **Who are we?**: **WA. Technology** is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily. The WA.Platform is a fully scalable and...