Vip Account Manager

Há 2 dias

Mato Grosso, Brasil Silverspin Tempo inteiro

**Position Overview**: The primary role of the VIP Account Manager is to assist the Head of VIP and to establish and maintain direct relationships with high value customers, and to identify and execute opportunities for customer acquisition and retention, with a view towards maximizing profitability and growth of the company.
**Key Responsibilities**:

- Understand and analyse activities and trend of high value customers, and able to take appropriate action to maintain the high-performance level
- Take responsibility on the managed accounts’ performance based on the agreed KPIs, by retention and reactivation effort
- Develop and execute customer acquisition and retention programs to achieve set targets
- Increase and retain the Casino/Sports customer base by identifying and executing new initiatives and technology, products, promotions and rewards programs
- Initiate and execute customer promotions to drive participation and increase turnover
- Increase retention rate of existing customers
- Organize, attend VIP exclusive events and engage with the customers, providing unforgettable VIP-only experience
- Identify and prevent players from churning by picking up any unusual behaviors or trend, and following the appropriate reactivation procedures

**Requirements**:

- Previous customer support/VIP experience
- Online game industry experience
- Experience developing and executing tailored campaigns and communication to drive participation
- Proven ability to generate alternative solutions to satisfy customer needs
- Fluency in English (written and spoken) is required; additional languages are a bonus
- The ability to analyse a customer base and make recommendations to deliver growth
- The above duties provide a generic description of the Employee’s day to day responsibilities but should in no way be deemed to be an exhaustive list. Additional related, duties may be assigned by the Line Manager in line with business exigencies and continuity._

**Why Work With Us?**:
At Silverspin, we’re not just about work—we’re about passion, innovation, and community. Joining us means you’ll be part of a team that celebrates creativity, supports professional growth, and values every voice. We’re committed to making Silverspin a place where you’ll be excited to come to work every day (and maybe have a little fun along the way). We offer:

- ** Competitive Salary & Benefits**:

- **Growth & Development Opportunities**:

- **Creative and Collaborative Environment**

Silverspin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Vip Key Account Manager

    4 semanas atrás

    Mato Grosso, Brasil HR Global CR Tempo inteiro

    Job Title: VIP Account Manager Location: São Paulo,Brazil (Remote/Hybrid - preferable) Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place. This role will focus on building strong client relationships,...

  • Key Account Manager

    4 semanas atrás

    Mato Grosso, Brasil Pentasia Tempo inteiro

    Job Title: VIP Account Manager Location: Brazil -Remote ************ *Note - PLEASE ONLY APPLY IF YOU HAVE IGAMING EXPERIENCE ****************** Our client, a well-known Brazilian gambling operator, is looking for a motivated VIP Account Manager to assist in managing and growing the VIP customer segment to help and assist the current VIP team in place. This...

  • Account Manager

    2 semanas atrás

    Mato Grosso, Brasil Novogene Tempo inteiro

    Account Manager (candidates must reside in Brazil; this is a contracted position). Position is remote; however, candidates must reside in Brazil. The Account Manager is responsible for the development and achievement of sales in the assigned accounts. Duties / Responsibilities Develop, establish, and implement an effective sales plan tailored to the assigned...

  • Technical Account Manager

    4 semanas atrás

    Mato Grosso, Brasil Infogain - LATAM Tempo inteiro

    About the role As a Technical Account Manager, you will play a key role in delivering strategic services and support to Riskifield's client ensuring their success and maximizing the value of our solutions Riskifield's clients come in many shapes and sizes, span multiple software platforms and each one has its own unique story and internal flows. The...

  • Amazon Account Manager

    4 semanas atrás

    Mato Grosso, Brasil Elumacom Tempo inteiro

    Type: Full-Time Remote (must have video call on during the entire shift) Work Hours: 9:00 AM – 5:00 PM EST About Elumacom Elumacom is a dynamic eCommerce business founded in 2016 and headquartered in Montreal, Canada. We sell on multiple online channels and partner with retail brands to expand their presence into eCommerce. Our team includes local office...

  • Amazon Account Manager

    4 semanas atrás

    Mato Grosso, Brasil Elumacom Tempo inteiro

    Type: Full-Time Remote (must have video call on during the entire shift) Work Hours: 9:00 AM – 5:00 PM EST About Elumacom Elumacom is a dynamic eCommerce business founded in 2016 and headquartered in Montreal, Canada. We sell on multiple online channels and partner with retail brands to expand their presence into eCommerce. Our team includes local office...

  • Account Manager

    2 semanas atrás

    Mato Grosso, Brasil Orange Storm Ads Tempo inteiro

    Location: Remote Employment Type: Full-time About Us Orange Storm is a venture-backed AdTech and AI SaaS company with dual headquarters in California, USA and Barcelona, Spain. We provide an integrated ecosystem—including a DSP, SSP, Creative Studio, and AI-driven analytics platform—to help publishers and advertisers drive higher revenue and smarter...

  • Account Manager

    1 hora atrás

    Mato Grosso, Brasil WA.Technology Tempo inteiro

    **Who are we?**: **WA. Technology** is a B2B supplier of iGaming solutions with rapidly growing clients and partnerships in emerging markets. We offer a state-of-the-art iGaming platform, turnkey solutions, and standalone products that empower operators to enter or expand into emerging markets quickly and easily. The WA.Platform is a fully scalable and...

  • Accounts Manager

    Há 4 dias

    Mato Grosso, Brasil Traffic Streamer Ltd. Tempo inteiro

    Join our dynamic team as an Accounts Manager, where you will play a pivotal role in shaping and overseeing the financial operations of our partner companies. This role is ideal for an ambitious hands-on professional who thrives in a dynamic environment and is passionate about excellence across the finance function. Key Responsibilities Accounting &...

  • Senior Account Manager

    2 semanas atrás

    Mato Grosso, Brasil Booming Games (Isle of Man) Limited Tempo inteiro

    **About the role**: As a Senior Account Manager who speaks Russian at** Booming Games**, you will be a vital link between the company and our clients, ensuring that their needs are met and their expectations are exceeded. You will work closely with our sales, marketing, and product teams to drive revenue growth and enhance customer satisfaction. If you are...