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Vendor Operations Manager, Small and Medium
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**Minimum qualifications**:
- Bachelor's degree in a technical or quantitative/business-oriented field, or equivalent practical experience.
- 10 years of experience in technical support service delivery or vendor management.
- 8 years of experience leading Inside sales, SMB Sales, operations, strategy, and change management.
**Preferred qualifications**:
- Experience managing inside sales or SMB sales programs through full time equivalents or outsourced operations.
- Problem-solving and project management skills, with experience executing complex strategic and operational initiatives.
- Written and verbal communication skills and experience collaborating with senior stakeholders across a large, global organization.
- Knowledge of Google Cloud and/or other Cloud platforms.
- Ability to communicate upward to senior management, laterally to site leadership team, cross-functionally to multiple teams including the rest of Vendor Management, Global Operations and technical teams, and toward vendor account management, vendor operations management, and vendors at site-wide level.
**About the job**:
As a Vendor Operations Manager, you will manage service delivery performance for all extended workforce needs across Google Cloud, including but not limited to extended workforce strategy, governance, operations, and performance management. In this role, you will partner with all Google Cloud teams in Technical Support to set up new vendor engagements and improve existing ones. You will oversee SMB Sales operations for in the Americas region. You will influence without direct authority, drive change at all levels within the GCP organization, and build working relationships.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Oversee a large vendor network distributed across different suppliers and sites. Own and manage the relationships with the SMB Sales service providers, own service delivery performance partnering closely with suppliers and SMB Sales teams to ensure high quality output and successful customer outcomes.
- Lead regular business reviews ensuring sites are meeting/exceeding goals.
- Identify operational gaps using a data-driven approach and develop innovative solutions to address these in collaboration with vendor sites and business stakeholders. Collaborate with cross-functional/cross-regional stakeholders to overcome operational challenges.
- Understand end-to-end processes impacting the operation (e.g., contracting, finances, capacity, workflows, etc.) and support the relevant stakeholders driving these efforts.
- Act as the escalation point for internal and external escalations regarding performance and/or supplier relationship.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
