Vendor Operations Manager, Legal Investigations

Minimum qualifications:

- Bachelor's degree or equivalent practical experience
- Experience managing extended workforce workflows or managing a vendor operation, including experience with vendor reporting and statement of works
- Experience in operations, managing workflows in a policy, regulatory compliance, or in a trust and safety environment

Preferred qualifications:

- Experience working across operational and functional groups, and navigating ambiguity in project management
- Experience with stakeholder management, project management, and process development under deadlines
- Ability to manage and organize programmatic milestones to improve key performance measures and/or experience in a strategy operations function
- Ability to quickly build expertise in new workflows
- Excellent judgment in sensitive matters and ability to identify and mitigate strategic risk

**About the job**:
The Legal Investigations Support (LIS) team manages requests for data received from government agencies, courts, and parties in civil litigation, processing them through internal tools based on complex internal policy and workflows. We aim to strike the best balance between legal compliance, Google’s values and policies, and users' rights, in order to improve the law and reduce risk.

As a Vendor Operations Manager for the Legal Investigations Support (LIS) team, your mission will be to hold vendors and partners accountable for meeting operational goals through governance and metrics refinement, ensuring Google remains an effective data custodian in compliance workflows. When operational problems arise, you will lead the root cause analysis and monitor progress of follow-up actions.

You will own quarterly planning for LIS extended workforce needs across all Google Brazil workflows, and contribute to LIS global annual planning. In this role, you will work with the LIS Lead to define business needs in light of operational milestones and workflow priority. You will be the liaison between the team and partners, supporting various workflows.

**Responsibilities**:

- Manage relationships with vendors and partners, holding partners accountable to operational goals and support them for success.
- Lead partners through critical changes, including workflow adoption and policy and tooling changes that result from shifts in the legal landscape.
- Drive operational excellence in vendor and partner management, including metrics improvement, process efficiency, supplier diversity, agent quality, and overall value across the operation. Manage cross-team extended workforce initiatives in partnership with the LIS International Vendor Lead.
- Utilize robust program management expertise when tracking existing and launching workflows. Work with project trackers, responsibility assignment matrix (RASCI) charts, and glide paths, in addition to structured communications that drive accountability and clarity across the program.
- Be well-versed in policies and procedures for workflows.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.