Senior Customer Experience Specialist

Há 4 dias

Rio Grande do Sul, Brasil Team Sava Tempo inteiro

Team Sava specializes in building outstanding teams of passionate, world-class professionals and top-tier software developers for growing global hi-tech companies.

Our partner is ButterflyMX, a rapidly growing proptech startup that makes property access simple for owners, staff, residents, and visitors. Their solutions are relied upon by more than 10,000 multifamily, commercial, student housing, and gated communities worldwide, including those developed, owned and managed by the most trusted names in real estate.

**Job Summary**

Working hours**:2 - 10pm**

**We offer**:

- Opportunity to work on a great product
- Remote / Pet-friendly office
- Provided equipment and technology in support of remote work
- Private healthcare insurance for you and your family
- Team building events

Team Sava nurtures an individual approach to each member of the team to make sure you feel as comfortable and supported as possible. Your opinion matters to us and we make it our business to hear your voice and create an optimal environment for you to do your best work.
- _

**Responsibilities**:

- Reviewing invoices for accuracy and resolving any discrepancies
- Resolve billing and customer credit issues
- Research and resolve payment discrepancies
- Assist in obtaining remittance advices from customers
- Ad-hoc tasks

**Requirements**:

- 3 + years of experience in a Customer Experience role
- Experience with solving billing and payment issues
- Good command of the English language
- Excellent communication skills (written and oral)
- Proficiency in Microsoft Office suite (Word, PowerPoint, Excel
- vlookup, pivot table)
- Patience and ability to manage high volume of customer requests

Sounds like an exciting challenge for you? Then these are the next steps:
**Hiring process**:
1. You let us know that you find this role interesting by sending us your CV

2. Our friendly HR contacts you promptly to schedule an HR interview to talk about your motivation, expectations and plans

3. We organize the interview with Hiring Manager where you get the opportunity to meet the rest of the team you would be working with

5. We think we are a great match, send you a job offer, you agree and accept

Looking forward to hearing from you

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