Business Program Manager

We are looking for a highly organized, analytical, and collaborative **Data Center Business Operations Manager** to support day-to-day operations, drive compliance initiatives, manage vendor relationships, and lead strategic projects. This role will act as a key connector across teams, ensuring alignment with business goals, operational excellence, and adherence to compliance standards.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:
**Vendor & Contract Management**
- Manage third-party facilities vendors, ensuring service quality and compliance with operational standards.
- Oversee the financial and commercial aspects of site contracts.
- Maintain strong relationships with external partners and internal stakeholders to ensure smooth operations.

**Financial & Operational Oversight**
- Provide financial oversight for data center operations, including PO and invoice reviews.
- Prepare quarterly spend review materials and support cost-saving initiatives.
- Collaborate with field operations to align on business priorities and service levels.

**Compliance & Governance**
- Support the team’s rhythm of business (ROB), including planning, meeting coordination, and follow-up on action items.
- Lead internal initiatives related to compliance, safety, and audit readiness.
- Monitor adherence to organizational policies and privacy standards.
- Act as liaison for executive engagements and cross-functional collaboration.

**Performance & Metrics**
- Track and report on KPIs, OKRs, and SLAs related to program success, adoption, and impact.
- Support the team in defining and measuring performance goals.

**Administrative & Operational Support**
- Coordinate visits, off-site events, and internal communications.
- Maintain and update the campus SharePoint site and key documentation (e.g., handbooks, playbooks).
- Execute a diverse range of managerial, administrative, and business-related duties to support data center operations and the DC Ops team.

**Project Management**
- Lead or support special projects.

**EHS - Environmental, Health, and Safety**
- Support the implementation of EHS programs and policies on site.
- Support communication between site teams and the EHS Advisor.
- Ensure that all EHS documentation is up to date and easily accessible.
- Keep track of incident reports, safety audits, and inspection follow-ups.

**Qualifications**:

- ** Operational Planning & Project Management**:**Ability to plan, execute, and influence across teams in a structured and agile manner.
- ** Communication**:**Strong written and verbal communication skills with the ability to engage stakeholders and leadership effectively.
- ** Stakeholder Focus**:**Ability to gather and integrate feedback to improve services and align resources with business needs.
- ** Goal Setting**:**Skilled in setting realistic timelines and managing trade-offs to meet objectives.
- ** Business Acumen**:**Understanding of data center operations and ability to adapt plans based on evolving priorities.
- ** Adaptability**:**Proactive in anticipating changes and adjusting strategies accordingly.
- ** Team Collaboration**:**A team player who contributes strategically and supports decisions with commitment.