Partnership Team Manager

Overview:
Welcome to the **Games Global** world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby

We are currently looking for a **Partnership Team Manager** to join our Revenue team. Our Revenue team is a highly focused team driving revenue on the Games Global suite of products. The Partnership Team builds and maintains strong customer relationships, developing accounts across our wide portfolio of gaming operators. This is done through strategic partnership management, upselling products and maximising revenue from each customer for the business.

As a Partnership Team Manager, you will be responsible for the generation of increased revenue across the company customer base. This includes maximizing revenues from existing customers. The role also exists to continually review business development opportunities and manage customers in the most effective way possible. The position requires an excellent understanding of the e-gaming industry, relevant markets, competitors and customers. Effective customer management experience (ideally gained within the gaming industry) and excellent team management capabilities are prerequisites for the role.

**Responsibilities**:
KEY RESPONSIBILITIES AND DELIVERABLES
- Lead a small team of SPMs / PMs to achieve and exceed revenue target delivery, sharing knowledge and developing operational plans to support and track these targets
- Managing a small number of tier one operators, increasing revenue within the portfolio and maintaining strong relationships
- Accountable for team performance as well as delivering and exceeding personal targets
- Monitor target progress, evaluate gaps, put strategies in place to ensure deadlines are met and keep internal stakeholders updated
- Promotes and champions company values across all departments that the role interacts with
- Solid understanding of commercial implications when entering into, sometimes complex, negotiations and the ability to execute them without support
- Supports team with negotiations and ROI
- ROI positive, with a deep understanding of our customers businesses and industry as a whole
- Establishes operational plans and delegates to the team with overall management of day-to-day operations
- Define strategic levers at operator level, market and group level
- Support the team to identify and prioritise strategic levers
- Provide support to HoP through management of assigned projects, team training, and ensuring team targets align with strategic direction
- Track and feedback on strategy progress to HoP
- Educate internal stakeholders on product development direction
- Maintain and build strong relationships with key contacts, including tier 1 customers and exec level contacts
- Develop relationships across operator functions such as marketing and product teams
- Hold strategic meetings with operators to review and update on project delivery
- Responsible for completing team performance reviews, providing support to the team and assisting with team development

Qualifications:
**SKILLS COMPLEXITY AND CREATIVITY**
- Strong critical thinking with the ability to formulate action plans to mitigate risk/issues
- Demonstrate a clear knowledge of how to generate results in a complex commercial environment.
- Experience of upselling and revenue generation.
- Ability to manage and develop a target driven, high performing team
- Ability to drive and deliver results in a fast paced environment
- Strong negotiation skills
- Excellent customer management skills.
- Ability to think strategically particularly with regards to problem solving / issue management.

**BEHAVIOURS**

**Competitive**
- Open and honest
- Respectful
- Understanding our industry
- Positively challenging through listening and asking questions
- Adopting a customer first approach
- Accountable

**Adventurous**
- Thinking without boundaries
- Embracing change
- Failing fast and learning
- Working well with others
- Using best judgement
- Resilient

**Creative**
- Demonstrating a curious mindset
- Learning from others
- Committed
- Living our business philosophy
- Willing to share ideas
- Collaborating with others

**Agile**
- Adapting to change
- Delivering on time
- Challenging complacency
- Learning from mistakes and making improvements
- Seeking feedback
- An agile learner and worker