Service Desk Analyst

Há 3 dias

Rio de Janeiro, Brasil Orange Tempo inteiro

**votre rôle**:
To provide professional technical support to customers from Orange Business.
- Monitor and proactively respond and communicate to alerts and events detection, avoiding/mitigating services disruptions and business impacts to customers
- Register in an electronic ticket system any support information, intervention and interaction with Orange's customers, internal teams and partners
- Perform technical diagnostics and refer issues to correct entities to enable fixing actions of services and technologies from Orange
- Provide status and updates to customers in accordance with performance targets established according to internal procedures.
- Ensure the necessary engagement and support from responsible fixing agencies responsible for technical internvetions and service restoration
- Follow escalations guidelines observing company procedures to ensure all matters are handled with the right level of priority. To undertake any other reasonable task as assigned

**votre profil**:
Excellent customer skills are required.
- Relevant experience on technical support and customer facing roles in the technology/telecommunications industry.
- Good interpersonal and communication skills.
- Good time management, and organizational skills
- Actively collaborate with Team work to solve problem when appropriate.
- Commitment to perform tasks according to pre-defined processes.
- Ability to build relationships with peer and management levels both with clients and the company management
- Proactive, self-motivated and determined attitude.
- Computer skills and technology knowledge.
- Problem solving skills.
- Tenacity.
- Flexibility in terms of working hours. Proficient in English and Spanish language

**le plus de l'offre**:
The benefits of being Orange

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Medical plan

Dental plan

Life insurance

Meal allowance

Transportation allowance

Bonus plan

Gympass

Day care

Private pension fund

Birthday gift (day off)

Give a day, get a day (day off)

Maternity Leave (6 months + 1.5 year of teleworking)

Paternity Leave (15 days + 5 months and 15 days of teleworking)

Orange Employee Solutions (psychological and legal assistance)

Shiatsu

Labor gymnastic

Teleworking Reimbursement

**contrat**:
CDI

  • Service Desk Analyst I

    Há 5 dias

    São José de Ribamar, Brasil Ou Health Tempo inteiro

    Position TitleService Desk Analyst IDepartmentInformation SystemsJob DescriptionThe Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk.Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the use...

  • Service Desk Analyst I

    Há 15 horas

    São José de Ribamar, Maranhão, Brasil OU Health Tempo inteiro R$40.000 - R$60.000 por ano

    Position TitleService Desk Analyst IDepartmentInformation SystemsJob DescriptionThe Service Desk Analyst I provides support for technology and clinical-related incident resolution and requests reported to the OU Health ETS service desk. Responsibilities include initial assessment, triage, research, and resolution of IT incidents and requests regarding the...

  • Service Desk/Field

    Há 3 dias

    Rio de Janeiro, Rio de Janeiro, Brasil M3Solutions Tempo inteiro R$40.000 - R$60.000 por ano

    Técnico de Service Desk / Fiel. Esta posição oferece a oportunidade de trabalhar em um ambiente dinâmico, focado em soluções tecnológicas e suporte ao cliente. O candidato será responsável por oferecer suporte técnico, monitorar os sistemas e garantir a operação contínua dos serviços tecnológicos de nossos clientes.Responsabilidades:Prestar...

  • Coordenador De Service Desk

    Há 5 dias

    Santana de Parnaíba, Brasil Engemon It Tempo inteiro

    Principais atividades:* Coordenar e orientar a equipe de analistas de Service Desk e Líder de Service Desk, garantindo que estejam adequadamente treinados e motivados para fornecer suporte de alta qualidade.* Coordenar o fluxo de trabalho do Service Desk, priorizando e atribuindo chamados de suporte com base na urgência, impacto e SLAs (Service Level...

  • Assistente Administrativo

    Há 3 dias

    Rio de Janeiro, Brasil Morning Star Consulting Tempo inteiro

    **Atividades da Vaga**: Coleta dos dados para o cálculo dos indicadores e itens de verificação do atendimento, assim como a análise dos dados para elaboração de relatório de plano de ação; Apuração dos indicadores e itens de controle de contratos do atendimento, de acordo com as cláusulas contratuais e previamente validados pelo fiscal e/ou...

  • Técnico de Service Desk Ii

    2 semanas atrás

    Rio de Janeiro, Brasil CTC Tempo inteiro

    **Responsabilidades**: - Atendimento a chamados de primeiro nível (help desk). - Suporte técnico presencial ou remoto a usuários. - Registro e categorização de incidentes e requisições em ferramenta de service desk. - Instalação e configuração de softwares básicos e periféricos. - Encaminhamento de chamados para níveis superiores quando...

  • Atendimento ao Usuário

    1 semana atrás

    Rio de Janeiro, Brasil Digisystem Tempo inteiro

    Atendimento ao Usuário (N2/Help Desk) Nível de formação: Todos os especialistas da CONTRATADA deverão possuir diploma de conclusão nível médio completo em Escola Técnica (Informática, Eletrônica, Elétrica, Telecomunicações e afins) ou graduação de nível superior em qualquer área; Experiência profissional: Todos os especialistas da...

  • Operador Help Desk

    Há 5 dias

    Rio de Janeiro, Rio de Janeiro, Brasil Minsait Tempo inteiro R$2.500 - R$3.500 por ano

    ResponsabilidadesSuporte a usuários de microinformática via telefone, web, e-mail e chat.Abertura, acompanhamento, escalonamento e resolução de chamados de usuáriosAuxílio em dúvidas sobre tecnologiaAuxílio em solicitação de serviços, como por exemplo, instalação de software.Escala 6 horas/ 6x1 (folgas 3 sábados seguidos depois 3 domingos...

  • Operador Help Desk

    Há 12 horas

    Rio de Janeiro, Rio de Janeiro, Brasil Minsait Brasil Tempo inteiro R$3.500 - R$4.500 por ano

    ResponsabilidadesSuporte a usuários de microinformática via telefone, web, e-mail e chat.Abertura, acompanhamento, escalonamento e resolução de chamados de usuáriosAuxílio em dúvidas sobre tecnologiaAuxílio em solicitação de serviços, como por exemplo, instalação de software.Escala 6 horas/ 6x1 (folgas 3 sábados seguidos depois 3 domingos...

  • Pricing and Deal Desk Senior Analyst

    4 semanas atrás

    Rio de Janeiro, Brasil VTEX Tempo inteiro

    Overview Pricing and Deal Desk Senior Analyst at VTEX — Join to apply for the role. VTEX is a global leader in digital commerce technology, providing innovative solutions for businesses seeking excellence in their online ventures. As part of the Pricing & Deal Desk team, you will help optimize pricing models and play a crucial role in strategic...