Business Development Manager

Company Overview

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world's leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid
Team Overview

We are looking for a City Manager, who will be responsible for leading and managing the city's operations, ensuring efficient execution of the mobility partner model and achieving local operational and strategic goals. You will act as the primary local leader, aligning cross-functional teams, external partners, and internal stakeholders to drive sustainable growth, operational excellence, and continuous improvement.

Role Responsibilities

• Oversee city operations, leading local teams and managing relationships with mobility partners to ensure high performance and service quality.
• Plan and execute growth, engagement, and retention strategies for partners, ensuring sustainable local operations.
• Monitor and analyze operational, partner experience, and compliance KPIs, translating data into effective action plans.
• Collaborate with support, product, and technology teams to implement operational improvements and innovations.
• Influence and manage multiple internal and external stakeholders, aligning interests and ensuring strategic execution.
• Foster a culture of high performance, continuous development, and resilience within local teams and partners.

Role Qualifications

• Bachelor's degree in Business Administration, Engineering, Economics, Statistics, or related fields.
• Proven experience (6+ years) in operations, team management, and partner relationship management.
• Strong analytical skills with advanced Excel knowledge; experience with data analysis tools (SQL, BI, dashboards) is a plus.
• Excellent communication, negotiation, and influencing skills in complex, distributed authority environments.
• Resilience, adaptability, and ability to work in fast-paced, ambiguous contexts.
• Advanced English proficiency for communication with global teams and international stakeholders.

EEO Statement

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.

We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.

This is our ongoing journey, with much more still to come.

  We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD). 
I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on

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