Customer Relations Specialist
1 dia atrás
Role Description
This is a full-time hybrid role for a Customer Relations Specialist based in Belo Horizonte, MG, with some work-from-home flexibility. The Customer Relations Specialist will focus on building strong relationships with customers, ensuring customer satisfaction, and improving customer retention. Responsibilities include providing excellent customer support, effectively resolving customer inquiries, and delivering exceptional service to foster long-term client trust and loyalty.
Qualifications
- Proficiency in Customer Retention and Customer Satisfaction strategies
- Strong Customer Support and Customer Service skills
- Excellent Communication skills, both verbal and written
- Problem-solving abilities and a customer-centric mindset
- Ability to work collaboratively in a hybrid work environment
- Familiarity with CRM software is a plus
- Bachelor's degree in Business, Marketing, Communications, or a related field is beneficial
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