Account Manager

Responsibilities

About the team: TikTok's SMB team aims to help businesses, agencies and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered From designing scaled sales and service delivery programs to ensuring our customers have tailored tools and products at their fingertips, our SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals using TikTok For Business Solutions, including TikTok Shop. About the role: The Account Manager, Shop Amplify will be a crucial member of a growing team that will support sales in meeting its objectives and providing best in class customer service to clients. This role is responsible for partnering with the SMB clients and internal stakeholders to drive revenue by negotiating and optimizing complex opportunities and use data and analytics to build a consultative solution for our customers. The SMB Account Manager will establish and strengthen key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to help shape and leverage scalable solutions to grow and support SMB customers. Responsibilities: - Being a Consultant to clients and internal stakeholders as a TikTok Shop Subject Matter Expert, managing customer expectations and maintaining high engagement on the platform - Assess leads and current funnel for appropriate engagement track to mitigate churn and nurture activation potential. Prioritize tasks by urgency level and impact in alignment with Team Lead and overall team goals and needs - Lead engagement activities end-to-end, including prospecting, outreach, developing project plans and timelines, troubleshooting issues, working with E-Commerce team AM's, and internal XFN's that add value for clients - Drive revenue for TikTok by driving and facilitating the adoption of Shops Ads as a primary solution for clients looking to scale on TikTok Shop, working on the creation of media plans integrating Shop solutions with other TikTok advertising solutions. Help steer account growth and success via TikTok in both the pre-sale and post-sale process, with the TikTok Shop ecosystem as a primary focus - Keep up to date with TikTok Shop product developments, market landscape, vertical movements and competitor activities to give clients and internal teams a holistic view of how to succeed with Shop Ads - Stakeholder Management & Revenue Impact. Understand the scope of various cross functional teams and whom to approach for what purpose - Pushing through foundational product adoption to succeed with Shop Ads - Knowledge Sharing, sharing client/market/vertical learnings and knowledge across SMB Teams, and beyond where pertinent, through case studies or other ad hoc sharing. - Generating product and process insights and improvements to share with leadership and key cross functional partners

Qualifications

Minimum Qualifications - 3 years of experience in digital marketing or eCommerce - Understanding of the overall advertising operations and a strong understanding of the market - Experience owning and delivering quantitative targets - Ability to translate data into clear narratives, operational strategies, and recommendation - Ability to manage adaptable and scalable processes - Mandarin and English languages (Mandarin proficiency is required because the role involves frequent communication with global teams and stakeholders across Chinese-speaking markets. This skill is essential for effectively engaging with Chinese-speaking partners) Preferred Qualifications - Comfort with ambiguity and demonstrated ability to creatively and effectively fill operational "white space" to drive results - Experience prioritizing and managing tasks effectively within a fast-paced environment while maintaining strict attention to detail - Strong verbal and written communication skills, ability to effectively translate technical language to non-technical stakeholders - Strong implementation skills in adherence to structured programs

Job Information

About ByteDance Brazil

ByteDance is a global incubator of platforms at the cutting edge of commerce, content, entertainment, and enterprise services - over 2.5 billion people interact with ByteDance products, including TikTok.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us