Client Management Director

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

About the role...

We are seeking an experienced Director Client Management, who can manage and grow o9's customer base. Build and mentor a team of world-class planning professionals to deliver outstanding results to o9's customers. Deliver consistently to sales and revenue goals for the portfolio of accounts.

What you'll do for us…

Customer Management: 

• Take ownership of one or multiple highly complex customer accounts

• Build long-term relationships at the executive and operational levels

• Resolve project issues including timeline, budget, and scope

• Provide regular project communication and status reporting

• Project quality to ensure customer satisfaction and ROI

• Grow the business from a sales and revenue perspective at the assigned accounts

• Manage customer delivery

Team Management: 

• Build and manage a team of high-caliber planning practitioners including functional subject matter experts, engagement leads, and implementations consultants 

Peer Relationships: 

• Work closely with R&D to communicate field-level insights and customer issues

• Help define functional requirements across disparate projects

• Work closely with the marketing team for specific customer events and press releases

Practice Management: 

• Financial/business planning annual/quarterly/monthly revenue forecast

• Capacity/resource planning hiring plan to meet foretasted consulting staffing requirements

Thought Leadership: 

• Act as o9's thought leader in the planning domain

• Support marketing activities as required

Customer Expansion and Sales:

• Responsible for expanding the customer account for future sales

• Accountable for the profit, margin, and pricing for consulting services

• Oversee the invoicing and credit terms for managed clients

• Responsible for the new services Statement of Work (SOW) which contains the resource plan and project execution timelines

What you'll have...

• Education: Bachelor's degree in operations research, industrial engineering, production engineering, or a related field of study

• Experience: 10+ years of supply chain experience that must include demand planning, assortment planning, order fulfillment, and allocation planning

  • 3+ years in each of the following: management of financial/ business plan with post-license sale revenue forecast (including annual/quarterly/monthly) managed with at least 80% accuracy; and managing project budgets, invoice process and accounting process for projects (including time and material, fixed bid, milestone acceptance)

  • 4+ years of experience resolving customer project issues, that must include escalating issues to the appropriate parties for the successful implementation of the project on time, budget, and scope

  • 5+ more years of experience interfacing closely with the R&D team to provide field level insight and customer issues

• Skills: Implementations in Supply Chain Planning software, Relationship Building at Executive Level, Business Planning, Consulting, Project Management, Program Management

More about us… 

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey