Senior Manager of Strategic Accounts

The Senior Manager of Strategic Accounts & New Business is responsible for managing and expanding relationships with key strategic accounts and multinational corporations, while also driving new business development by identifying and engaging high-value prospects.

This role focuses on selling advanced telecommunications and technology solutions, including cloud, cybersecurity, and data-driven services. The Senior Manager will design and execute strategies that accelerate sales growth, strengthen client partnerships, and position the company as a leader in the regional and global marketplace.

Key Responsibilities

• Strategic Account Management
• Build and maintain strong relationships with strategic accounts and multinational corporations.
• Identify revenue opportunities within existing accounts and expand account penetration.
• Serve as the primary executive contact for strategic clients, ensuring high satisfaction and long-term loyalty.
• Conduct a full review of the strategic account portfolio; identify untapped segments/customers and establish strategies to onboard them.
• Sales Strategy & Execution
• Develop and implement sales strategies to achieve and exceed revenue targets.
• Lead complex negotiations and contract discussions, ensuring favorable business outcomes.
• Collaborate with cross-functional teams to design tailored telecommunications and technology solutions.
• Market & Competitive Intelligence
• Monitor market trends, emerging technologies, and competitive activity.
• Provide insights and recommendations to leadership for product innovation and go-to-market strategy.
• Cross-Functional Collaboration
• Partner with product, marketing, and technical teams to deliver customer-focused solutions.
• Work closely with international teams to ensure consistency and support for multinational clients.
• Performance Management & Reporting
• Define and track KPIs to measure account growth, sales pipeline, and client satisfaction.
• Analyze sales performance data and present actionable insights to senior leadership.
• Leadership & Team Development
• Mentor account managers, driving a culture of high performance and collaboration.
• Build capabilities within the team to support growth in strategic and multinational accounts.

Qualifications

• Bachelor's degree in Business, Technology, or a related field.
• Minimum of 5 years experience in strategic account management and sales within the telecommunications/technology industry.
• Proven success managing multinational and corporate accounts.
• Strong knowledge of global business practices and cross-cultural dynamics.
• Excellent communication, negotiation, and executive presentation skills.

Preferred Skills

• Experience selling advanced technology solutions (cloud, cybersecurity, data analytics).
• Familiarity with CRM and sales enablement platforms.
• Ability to travel domestically and internationally as required.

Technical Skills

• Telecommunications Knowledge: Strong understanding of voice, data, and wireless systems (e.g., VoIP, MPLS, SIP).
• Cybersecurity: Familiarity with firewalls, encryption, IDS, and best practices for protecting sensitive enterprise data.
• System Integration: Experience integrating telecom solutions into IT infrastructures via APIs, middleware, and other tools.
• Technical Documentation: Skilled in creating proposals, RFP responses, and solution designs for both technical and non-technical stakeholders.
• Product Expertise: Deep knowledge of company products and ability to position value effectively with clients.

Work Environment
This role requires regular interaction with clients and stakeholders, with travel to customer sites and industry events both domestically and internationally.