Sportsbook Account Manager

About Us:

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world's biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 9,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 9,000 ARRISERS See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here

The Role:

We are searching for a Sportsbook Account Manager to join our recently formed team supporting the growth of our newest product. This role is pivotal to the success of our latest product vertical so the role provides you with the opportunity to have very high levels of personal influence around a key new product launch.

What you will be doing:

• As a Sportsbook Account Manager you will report directly to the Head of Account Management and Onboarding team and will be responsible for providing the highest levels of service and support to Sportsbook clients helping build long-term relationships to continuously grow the success of this new product vertical.
• You are a market-oriented candidate who can help grow our B2B Account Management team and play a central role in actively nurturing our new Sportsbook customer base.
• You will be building long-term client relationships with senior stakeholders acting as the main point of contact on account management topics through an understanding of typical Sportsbook business structures, goals, and requirements.
• The role comes with commercial accountability, driving growth and profitability, monitoring customer satisfaction, and ensuring delivery of contractual obligations such as an SLA. You will work towards achieving Account Management-related KPIs and report the general status of our accounts to the Head of Account Management.
• Internally, you will interact with our Trading Support function to get visibility of all customer pain points for your accounts, a Trading Product Manager to align on customer product requirements and their progress on the Trading Product roadmap, and the Trading Operations team to align on Sportsbook KPIs and general profitability.
• You will be closely aligned with our Customer Onboarding team who are responsible for the successful onboarding and launch of a new customer before a full handover into the Sportsbook Account Management hub to manage the customer account going forward.
• You will represent our business and the wider Sportsbook team at all industry events and exhibitions where our customers frequently attend.

What makes you a strong candidate:

• Superb communication skills. You can communicate effectively with different types of people, from senior stakeholders to trading experts across various communication channels, such as email, phone, video call, or face-to-face.
• Your relationship skills allow you to build rapport, trust, and loyalty with your accounts. You will help manage their expectations, and resolve issues handling a variety of scenarios with professionalism.
• You are an Account Manager with strong organisational skills. You will manage a diverse portfolio of customers and can arrange customer data and details systematically.
• Strategic skills allow you to think big picture, align your actions with your account's objectives, and propose Sportsbook solutions that meet their needs. Through your knowledge of Sportsbook trends, you can address their challenges and present opportunities.
• Your Sportsbook knowledge allows you to fully understand the product we are offering to your accounts, helps overcome issues, and suggest solutions. You work in close tandem with internal Trading & Product teams to keep your accounts updated on the latest developments to our product and how they may benefit their business.
• Analytical skills ensuring you are comfortable with assessing and monitoring typical Sportsbook and Account Management KPIs. You should be comfortable gathering data to ensure we deliver better value to the client hence keeping them more engaged.

Requirements:

• Previous B2B Sportsbook experience is preferable.
• Fluent written and verbal communication skills in English and Spanish; proficiency in Portuguese is an advantage.
• Flexible approach to working hours. The role will require working with accounts in various locations across different time zones.
• Available to travel as the role will require occasional travel to visit clients and/or industry events.

What we offer in return:

• A detailed company training on highest standards.
• A chance to work in friendly and supportive culture.
• Tremendous growth opportunities in a large fast moving international company.
• Grow with ARRISE | Learning Hub—personalized learning, gamified growth, and endless career development at your fingertips.