Customer Success Intern

About MoEngage:

MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino's, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.

MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage's AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.

For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.

MoEngage was named a Contender in The Forrester Wave: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.

Role & Responsibilities:

• Support the main point of contact for MoEngage customers and their team members in LatAm under senior guidance
• Assist in monitoring client usage and help identify potential opportunities for additional value
• Support troubleshooting client issues and learn to provide proactive solutions
• Help coordinate regular client check-ins and assist in preparing quarterly business reviews (QBRs)
• Learn client retention strategies and contribute to long-term partnership building
• Assist in conducting client satisfaction surveys and analyzing feedback for insights
• Support project coordination between MoEngage and client accounts under supervision
• Learn to monitor customer health indicators, satisfaction metrics, and potential risks
• Assist MoEngage team members in ensuring timely responses and solution interpretation
• Help coordinate calls between marketing, product, sales, and engineering teams
• Gain exposure to creating product requirement documents and technical documentation
• Develop deep knowledge of MoEngage's solutions and product offerings through training and hands-on experience
• Support customers in achieving their objectives by learning to deliver technical guidance and best practices
• Collaborate with internal account teams to learn renewal processes and customer adoption strategies.

Requirements:

• Strong interest in marketing technology solutions (email, push, SMS) and eagerness to learn about technical, product, and marketing disciplines
• Growth mindset with ability to learn quickly and adapt to complex business scenarios
• Excellent organizational and time management skills - ability to coordinate meetings and follow-ups across multiple stakeholders and time zones
• Strong communication skills - comfortable interacting with team members at all levels, both internally and externally
• Exceptional attention to detail - critical for working with customers in highly regulated environments
• Natural curiosity to understand customer needs and identify how solutions can add value
• Collaborative attitude with ability to build rapport and maintain positive relationships
• Problem-solving mindset - enjoys troubleshooting and finding creative solutions
• Basic understanding of SaaS and B2B business models (coursework or project experience acceptable)
• Previous internship or project experience in customer-facing roles is a plus
• Proficiency in Spanish and English for LatAm market support.

At MoEngage, we respect and value differences. We believe that when people from diverse backgrounds and perspectives collaborate, we create the most value – for our clients, our employees, and society. We embrace diversity and uphold a strong set of values. We are committed to inclusivity and take pride in providing equal opportunities for success and growth.

Employment at MoEngage is based solely on professional competence, skills, and experience. We stand firmly against all forms of discrimination and support equal rights and opportunities regardless of gender, ethnicity, abilities, age, identity, orientation or expression, marital status (including pregnancy), religion and beliefs, or any other status protected by law.

It is our policy to comply with all applicable national, state, and local laws related to non-discrimination and equal opportunity. MoEngage is truly a place where everyone can bring their passions, authentic selves, and talents to work, collaborating to drive progress and solve meaningful challenges.

Why Join Us

At MoEngage, we are passionate about our team and technology - see below to know more about us.

Scale @MoEngage

We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world-class technology team.