Services Account Executive

Elastic's Professional Services team works across all of our technologies and systems to deliver solutions for our customers.Our Services Sales Regional Services Sales Partner is crucial to the growth of our Services business and plays an essential role in growing our practice.You will have ownership of our customer's Services journey from pre-sales to launch while building trusted customer relationships, including C-level sponsors.This role will focus on the mid-market segment and a territory consisting of customers located in Brazil and Mexico.You will partner closely with Sales, Pre-Sales, VP's of Sales, and collaborate closely with Services team members.What is the RoleThe Regional Services Sales Partner must be a strategic problem solver with exceptional enterprise, commercial, and cross-functional skills, demonstrate high energy and have strong sales management experience.The Regional Services Sales Partner is responsible for earning the right to be a trusted advisor to the customer, with the primary goal of helping customers generate significant business value from their Elastic investment.This individual will be expected to understand and lead our customers throughout their lifecycle, driving adoption through sales activity for new and existing customers.This will include pipeline generation, delivering sales presentations to C-level clients, negotiating commercials and contracts, and overseeing delivery.Under Elastic's co-sell model, you will collaborate deeply with our Sales and Customer Success teams.The primary measurement of success for this role will be YOY growth in overall services bookings and customer satisfaction.What You Will Be DoingComplete Elastic training and become an authority in our consulting methodologies and practicesEvangelise Elastic's ability to deliver business outcomes and our delivery methodology to our customersApply industry expertise and business insight to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomesEngage customers, especially C-Level, using a consultative selling approach that positions Elastic and yourself as a long-term trusted advisor relationshipCreate a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Elastic StackExceed growth and bookings targets, ensure organisational health, and drive customer satisfactionDevelop and lead a territory plan and a personalized account plan for each customer, which aligns with their business goals.Forecast accurately and timely, build a pipeline, and progress opportunities to deliver YOY growthForm a strong relationship with the Sales, Customer Success organization, and regional Alliances/Partner organizations that are instrumental to success.You should be able to operate in a co-sell model, collaborate, and establish relationshipsBe an integral part of hiring and mentoring new Services Sales PartnersContribute to enhancing our delivery methodology, services practice, and industry POV'sWhat You Will Bring10+ years of consultative sales experience with a proven record of consistently exceeding quotaOf which, 5+ years experience selling and/or delivering professional services for a strategic consulting firm, large scale system integrator, or professional services unit within a software companyDemonstrated ability to develop and maintain C-level relationships where you are recognized as a trusted advisorExperience growing accounts with large and complex pursuits ($M+)Highly collaborative and excels in a complex, matrixed environmentExperience in creating outstanding responses to functional and technical elements of RFIs/RFPProject/account management experienceTeam player with strong interpersonal skillsAbility to thrive in a fast-paced, dynamic environmentMust be located in Brazil or MexicoMust be fluent in Portuguese, Spanish, and EnglishLeadership Qualities:PASSION: Passionate about Customer SuccessBEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-onTHOUGHT LEADER: Strong point of view and executive presence.Confident, but not arrogant, a great storytellerURGENCY: Ability to move fast and drive business value and resultsTEAM PLAYER: A great teammate that everyone enjoys working with and has a generous heartTRUST: Trust the company's core values and have the ability to build trust with everyone you work withADAPTABLE: Excels in high levels of uncertain