Player Support Professional

Há 17 horas


Recife, Brasil Bebeecustomersupport Tempo inteiro

Our company creates engaging skill games that allow players to earn money by showcasing their skills.This role offers an exciting opportunity to join a world-class team of support specialists, communicating with players and addressing their needs effectively.The position involves:Providing daily assistance to players via various channels.Developing a deep understanding of game features, events, and player activities to deliver knowledgeable responses.Troubleshooting player issues and collaborating closely with internal teams to resolve game-related problems.Maintaining detailed records of player interactions and issues using our customer relationship management system.Serving as the voice of players, collecting feedback, and conveying it to relevant departments for continuous product improvement.Supporting new players in learning the game and ensuring they comprehend its features.Analyzing player behavior through data analytics tools to guide interaction strategies.Collaborating with other teams to promote offers and inform players about new game features and events.To excel in this role, you will need:A minimum of 4 years of experience in customer support, preferably in iGaming or Quality Assurance.Prior experience in Know Your Customer (KYC) procedures and working with payment processors is highly desirable.Exceptional verbal and written communication skills in English are essential.Proficiency in CRM tools and documenting interactions is required.Strong empathy and ability to provide tailored solutions.Excellent time management skills and flexibility to work varied hours.Experience working remotely and independently is beneficial.This role offers a unique blend of technical and interpersonal challenges, requiring a skilled professional who can balance analytical thinking with effective communication.



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