Service Desk Analyst

We are a digitally native technology services company where innovation, design and engineering meet scale.
We use some of the latest technologies in the digital and cognitive field to empower organizations in every aspect.
Right now, we are looking for **Service Desk Analyst** to join our team at Globant
You will get the chance to:
- Work with professionals who have created some of the most revolutionary solutions in their fields.
- Work directly with our Gaming Studio.
- Work directly with our customers.
- Make an impact.
Work in large-scale projects globally.
- Develop your career within an industry or multiple industries.
- Respond to requests for technical assistance.
- Diagnose technical hardware and software issues.
- Advise user on appropriate action.
- Follow standard help desk procedures.
- Redirect problems to correct resource.
- Identify and escalate situations requiring urgent attention.
- Stay current with system information, changes and updates.
- Respond to requests for technical assistance in person, via phone, electronically
- Diagnose and resolve technical hardware and software issues
- Advice user on appropriate action
- Follow standard help desk procedures
- Redirect problems to correct resource
- Identify and escalate situations requiring urgent attention
- Stay current with system information, changes and updates
What will help you succeed:
- Believe and love what you do.
- Experience with video game consoles and gaming computers.
- Assemble and disassemble gaming computers.
- Have imagination and love innovating.
- Being flexible & goal oriented.
- Being capable of taking a step back to look at a bigger picture.
- Advanced Spanish; English is a plus.
- Being a student of careers like Computer Science or similar fields.
- Schedule flexibility.
**At Globant, we believe that an inclusive culture and a diverse environment makes us stronger.
We are an equal opportunity employer (EOE M/F/D/V), always seeking to generate a place for inspiration and growth for everyone regardless of race, color, religion, national origin, sexual orientation, age, marital status, disability, gender identity, or veteran status.
**Are you ready?
**Job Segment**:Help Desk, Information Technology, Service Desk, Computer Science, Engineer, Customer Service, Technology, Engineering
**Frequently asked questions**:
**What does Globant do?
**:
Globant is a forward-thinking technology company that leverages cutting-edge digital-cognitive technologies to transform organizations worldwide.
**What type of company is Globant?
**:
We are a global team of over 29,000 talented professionals working with industry leaders like Google, FIFA, and Electronic Arts.
We value diversity and inclusion, aiming to create equal opportunities and inclusive workplace for all Globers.
**What's it like to work at Globant?
**:
Working at Globant is an exciting journey where we embrace change, approach challenges with confidence, and celebrate Diversity and inclusion perspectives of our team members.
We prioritize kindness, not only to our colleagues but also to ourselves, humanity, and the planet.
Our culture encourages thinking big, continuous innovation, striving for excellence in our work, and collaborating as a team while having fun along the way
**Why work at Globant?
**:
- Because, here you can:
- BE PART of one of the most innovative companies worldwide and work in projects that matter to you and make a positive impact in the life of others.
- BE ABLE to work with leading companies and boost your professional development alongside experts by choosing your career path, projects, and workplace.
- DEVELOP YOUR CAREER WITH FREEDOM and flexibility to create your work-life balance.
- BE APPRECIATED for having different experiences and backgrounds to enrich our team.
Find diversity in the workplace and be yourself.
**Can you work remotely at Globant?
**:
At Globant, each team has the autonomy to decide how they want to work, whether remotely, in-office, or in a hybrid model.
We give flexibility to our Globers so they can have the work-life balance they desire while generating and fostering engagement within our teams, whether virtual or in-person.
**What are the benefits of working at Globant?
**:
- At Globant, you get a series of benefits that make your life easier, like:
- ? Life insurance and premium healthcare coverage for the family group, including your pets.
- ? Work from anywhere, on-site at our award-winning offices or remotely from home, or wherever you choose in any country we operate.
- ? Relocation possibilities in any country we operate.
- ? Globant Campus with hundreds of courses to improve your skills and invest in your personal growth.
- ? Employee Stock Purchase Program to invest in Globant stocks at an exclusive discount.
- ? Employee Assistance for personal finances, legal issues, and mental health support.
- ? Paid time off and a special Be Kind Day that you can take when you need to dedicate time to your well-bei