Crm Technology Consultant For Fsi And Public Sector

Job DescriptionWhat you get to do in this role: Key Responsibilities
• Lead smaller projects and teams compared to Principal Technical Consultants, focusing on story execution, sharing customer successes, and guiding customers on business value.

• Develop expertise in 1-2 ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership.

• Guide customers through technical documentation and discussions, driving innovation for consistent delivery.

• Coach and mentor junior team members (Technical Consultant and Associate Technical Consultant) on solutioning, building expertise, and project challenges as they arise.

• Participate in workshops with customers to assess current processes and establish future-state processes.

• Design and deliver ServiceNow CRM solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.

• Provide oversight and unit testing of code developed by partner or customer employees.

• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.

• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.

• Provide feedback to product development to improve the product based on experiences gained with customers.

• Maintain skills / certifications on CRM.
QualificationsTo be successful in this role you have:
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• ServiceNow certifications in aligned CRM workflow.

• Experience working collaboratively.

• Success driving complex issues through analysis and resolution.

• Creative with comfort running projects independently.

• Industry domain expertise in FSI and Public Sector.

• Ability to travel up to 50%.

• 8+ years experience as part of a professional services organization; or equivalent education/experience.

• Advanced English SkilssAdditional InformationWork PersonasWe approach our distributed world of work with flexibility and trust.
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.
Learn more here.
To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
AccommodationsWe strive to create an accessible and inclusive experience for all candidates.
If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact ****** for assistance.
Export Control RegulationsFor positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals.
All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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