Technical Support L1
Há 4 dias
Here at Nelogica, we develop technological solutions for the financial market and we have several opportunities in our Technical Support team
Our products are a reference for those who operate in the stock market and cryptocurrencies, and therefore, we are looking for professionals who have an affinity with technology, the financial market and customer service Do you identify with this scenario and are passionate about adding value to the product through specialized support focused on service excellence for our customers and partners? Check out this vacancy
The main challenges:
International customer service through a variety of channels, via Zendesk (chat and email);
Customer support to ensure the best use of our products (Profit, Vector, BlackArrow and various solutions developed for the financial market);
Resolving queries and analyzing critical cases;
Opening and monitoring calls, via Jira;
Working proactively with the rest of the team to deliver actions aimed at customers.
What is essential:
Technical education and/or undergraduate degree in progress in technology areas;
Intermediate to advanced level of English;
Availability to work on a 5x2 shift with rotating days off;
Availability to work 100% in person in Porto Alegre/RS;
Identification with customer service and passion for solving problems.
What stands out:
Knowledge of the financial market;
Experience in the area of technical support and customer services;
Knowledge of the Zendesk or similar platforms.
We consider complementary experiences beyond professional performance as differentials, such as academic involvement (PETs, mentoring, courses, competitions, etc.), or involvement in communities in your area of expertise, volunteer work, among others.
Here we work together to promote an increasingly inclusive environment, which values all trajectories regardless of gender, sexual orientation, race, ethnicity or disability.
-
System Technical Support Specialist
Há 20 horas
Rio Grande do Sul, Brasil beBeeTechnical Tempo inteiro R$60.000 - R$80.000IT Support Specialist Job SummaryJob Description:We are seeking a highly skilled IT support specialist to join our team. As an IT support specialist, you will be responsible for providing technical assistance and support to our users, ensuring that they have the necessary tools and resources to perform their jobs efficiently.Key Responsibilities:Provide...
-
Technical Support Manager
2 semanas atrás
Rio de Janeiro, Brasil Work at Yinson Tempo inteiroResponsible for providing Operational Technical Support, observing: contractual, normative and legal corporate requirements’ applicable to the business. Integrate and interface areas for a sustainable performance for the FPSO's operations, committed to reach continuous results’ improvements. Attend demands related to the authorities and government...
-
Associate Technical Support Analyst
2 semanas atrás
Rio Grande do Sul, Brasil Intelex Tempo inteiro**Position Overview****Responsibilities and Deliverables**- Manages a fast-paced queue of support inquiries and requests.- Assesses support inquiries to identify whether issues are system or user related.- Escalates issues to senior support personnel when a resolution cannot be found.- Focuses on supporting customers through live chat and phone submissions.-...
-
Technical Support Specialist
2 semanas atrás
Vargem Grande da Serra, Brasil beBeeEngineer Tempo inteiro US$73.775 - US$109.145About the RoleWe are seeking an experienced Technical Support Engineer to join our team.
-
Technical Support Specialist
Há 24 horas
Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro R$806.400 - R$1.048.800Job Title: Technical Support SpecialistAs a Technical Support Specialist, you will provide professional technical support to customers. Your role involves diagnosing fault-related cases using software diagnostics and network/utility programs, providing updates to customers, and allocating cases to the next step in the case flow process.About YouYou should...
-
Technical Support Specialist
Há 6 dias
Sítio Grande Vitória, Brasil beBeeCustomerService Tempo inteiro US$60.000 - US$85.000Job SummaryWe are seeking a skilled Desktop Support Specialist to provide top-notch technical support and troubleshooting services for computer systems, hardware, and peripherals.Key Responsibilities:Maintain, analyze, troubleshoot, and repair computer systems, hardware, and peripherals.Document, maintain, upgrade or replace hardware and software...
-
Technical Support Specialist
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro R$41.180 - R$41.340Job Title: Technical Support SpecialistWe are seeking a skilled and dedicated Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to clients, troubleshooting internal processes, and performing product-related research.About the Role:Provide expert technical...
-
Technical Support Specialist
Há 7 dias
Rio de Janeiro, Rio de Janeiro, Brasil beBeeTechnical Tempo inteiro R$42.000 - R$60.100Technical Support SpecialistAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing expert technical assistance to our clients, ensuring seamless system performance and efficient troubleshooting.The ideal candidate will possess excellent communication...
-
Senior Technical Support Specialist
1 dia atrás
Campo Grande, Mato Grosso do Sul, Brasil beBeeTechnical Tempo inteiro R$35.000 - R$39.000Job SummaryWe are seeking a skilled technical professional to provide top-notch customer support.The ideal candidate will have excellent communication skills, strong problem-solving ability, and passion for technology.The selected individual will be the first point of contact for our clients and will be responsible for resolving their technical issues in a...
-
Murex Workflows PROD Support L1
2 semanas atrás
Rio de Janeiro, Rio de Janeiro, Brasil Luxoft Tempo inteiroProject Description:DXC-Luxoft has one of the world's leading Solutions practices. We are a top-tier Murex Alliance Partner and a market leader in implementation, integration, upgrade and migration. We provide end-to end project services and have delivered over 200 successful Murex projects across all major asset-classes and sectors including investment...
