Payment Support Specialist

Join to apply for the Payment Support Specialist role at Housecall ProGet AI-powered advice on this job and more exclusive features.TO BE CONSIDERED FOR THIS ROLE, PLEASE SUBMIT AN UPDATED RESUME TRANSLATED TO ENGLISHWhy Housecall Pro?Help us build solutions that build better lives.At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes.We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together.Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.Role OverviewAs a Payment Support Specialist, you are the external voice to our service professionals (our Pros) on all matters payments-related.You are a great communicator who is comfortable engaging in difficult conversations.You listen well, establish rapport quickly, and can transmit complex information in a straightforward manner.You support investigations into high-risk accounts and transactions and troubleshoot technical errors.As a direct connection to our Pros, you are responsible for sharing insights with risk, product, engineering, and customer success teams to help us champion their success.What You Do Each DayPoint of contact with customers via written and verbal communication regarding payments issues (i.e. lending, account takeovers, debt collection, account reconciliation, high risk transactions)Assist pros with securing accounts and provide best practices for maintaining account securityInterpret and assist with reconciliation of merchant services account ledger.Troubleshoot issues and provide assistance to a broad base of customersProvide Pros with best practices on chargeback prevention and mitigation, and support chargeback evidence collection and submissionCommunicate with engineering and product teams to identify and problem-solve technical errorsCollaborate with Risk team regarding high-risk accounts, transactions, and activityQualifications1-2 years of experience in full-time customer support, account management, or salesExperience with SalesforceExperience with Stripe or other merchant service providerTech support experience preferredBachelor's degree preferredWhat Will Help You SucceedHigh attention to detailExcellent reading comprehensionExperience in developing relationships with customersProfessional attitude and demeanor when interacting with othersLocation Dependent InformationThis role is open to candidates and the expected salary range for this role is $25,500-$30,000 USD per year.The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.Founded in ****, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business.With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses.Our brands are united by a singular mission to champion our Pros to success.We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe.If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.#J-*****-Ljbffr