Information Technology Manager

OverviewJoin to apply for the Information Technology Manager role at LEDN.Ledn is a global financial services company built for digital assets, helping to improve the everyday lives of Bitcoin holders while building generational wealth for the future.Ledn offers egalitarian lending, savings and trading products to digital asset holders in over 150 countries.The core values guide the team: act with integrity always, own it, have a passion for progress, and lead with empathy.Ledn is a remote-first, global team building and innovating in financial services for the digital economy.The OpportunityWe are looking for an experienced engineer to join the Cybersecurity/IT Engineering team as a full time Manager of IT.The ideal candidate is comfortable wearing many different hats including supporting end users, managing endpoints, automating identity and access management, and administering cloud-based IT systems and tools.A successful candidate will have demonstrated previous success in similar roles in rapidly growing, security-first environments.The right person is passionate about automation, scripting, and infrastructure as code, while also helping end users who need assistance.This role will report to the Director of IT.What You Will DoBe customer-facing and the first line of support; own support via Slack, Jira, and other tools, delivering an outstanding support experience to employees.Proactively troubleshoot, test, and support macOS in an enterprise environment; procure and deliver technology equipment; manage onboarding and offboarding of employees' devices.Design, test, build, document programs and policies; contribute improvements to knowledge base; support and manage SaaS applications (Google Workspace, Slack, Jamf Pro/Protect/Connect, Okta, Jira, etc.).Manage Mac endpoint and mobile device management tools (MDM/EMM) and own improvements to IDP and SSO tools (GSuite, Okta, etc.).Document solutions, craft help articles, and automate routine tasks; manage incidents end-to-end and prioritize help desk tickets; plan work in sprints using Jira with agile methods.Set and pursue objectives and key results aligned to team and company goals.What You Bring To Ledn7+ years in SaaS systems administration (e.g., Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite).Ability to create automations using Bash, Zsh, Python, etc.; experience with open source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.).Experience integrating SSO into Okta; work with APIs to integrate systems; remote support across multiple countries and time zones; familiarity with hardware shipping and customs.Excellent written and verbal communication; ability to explain complex concepts clearly; strong customer-focused mindset and empathy; security-conscious and familiar with PGP.Foundational networking knowledge (TCP/IP, DNS, DHCP, VLANs, routing/switching); methodical troubleshooting across OSI layers; self-management and ability to scope projects across teams; strong organizational and task-management skills; comfort with ambiguity.Nice To HavesSome familiarity with AWS; experience with GAM and CLI tools; certifications in Jamf, Okta, Google Workspace.Culture FitA leader who thrives in startup/tech environments; adaptable, resilient, with a builder's mindset; able to influence across functions with empathy and clarity; integrity and accountability in handling confidential information.Experience working in a remote environment.The Ideal Candidate WillBe adaptable and resilient in a high-growth, fast-paced environment; enjoy creating, iterating, and scaling IT practices; collaborate across functions and cultures.Demonstrate integrity and accountability, especially with confidential information; be comfortable with ambiguity and decision-making with incomplete data.What We OfferComprehensive, best-in-class total rewards package starting on day one.Competitive PTO; ownership in the company through equity; remote work flexibility up to 180 days worldwide (subject to restrictions).A career with purpose and a work environment that removes barriers to doing great work.Inclusive, equal opportunity employer; commitment to diversity and inclusion.You may reach out to the Ledn team by emailing for accommodation requests throughout all stages of the recruitment process.Requests will be addressed confidentially.Ledn Working Environment: globally distributed, remote-first.Please note, due to the high volume of applications, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response and we may review publicly available social media activity relevant to the role.No agencies or recruiters, and no unsolicited resumes.#J-*****-Ljbffr