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**Responsibilities include**:
- Provide top-notch IT support to our local offices as well as our world-wide remote office workers.
- Interface daily with other technical staff, and work on assignments and delivering services to end-users
- Monitor our corporate and development infrastructure and assist in its growth
- Build, set-up, maintain, implement, and troubleshoot technology problems related to laptops, desktops, servers and systems that affect end-user productivity.
- Support both Windows and Mac systems in the corporate environment.
This includes desktops, laptops, servers and systems.
**Additional responsibilities include**:
- Guide user to use self-service IT resources, such as ticketing system and knowledge base
- Provide event support, setup AV and live stream equipment
- Perform basic troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X and network services
- Mobile device setup, installation and/or post installation support
- Create IT instructions
- On-call rotation including weekends
**Required Skills**:
- College Degree in Computer Science, Systems Science, and Computer Engineering or 2+ years of relevant discipline.
- Excellent customer service, organizational, prioritization, multitasking and communication.
- Good understanding in at least two of the following skill-sets required within IT Operations: Windows, Mac, Unix/Linux, Networking, Scripting/Automation, Application troubleshooting and backup.
- Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist.
- Ability to follow written and verbal instructions, willingness to learn new procedures and tasks
**Desired Additional Skills**:
- Bilingual (Mandarin/English)
- Hardware/software/network training and/or certification in systems (such as CCNA, MCSA, RHCSA, etc.)
- Basic scripting cabability (Shell, python, Perl PHP, C+++, Java)
- Experience setting-up and deploying Audio/Visual equipment
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