
Technical Support Specialist
Há 4 dias
Job TitleTechnical Support SpecialistJob DescriptionEnsure optimal functionality of RIS and PACS systems, directly contributing to the effective management of medical images and patient information, and improving healthcare delivery.Your role:Provide advanced technical assistance and troubleshooting for RIS and PACS systems, serving as an escalation point for Level 1 support to ensure efficient problem resolution and customer satisfaction.Manage escalations to the development team for unresolved issues, with clear documentation and communication to facilitate timely resolutions and system improvements.Identify, analyze, and resolve complex issues to minimize disruptions and enhance system performance, implementing problem management frameworks for long-term solutions.Coordinate with stakeholders to communicate outages, workarounds, and resolutions, fostering transparency and trust.You're the right fit if:You hold a Bachelor's degree in Information Technology, Computer Science, Healthcare Informatics, or a related field.You have solid experience supporting RIS/PACS systems and possess specialized knowledge in HL7 and DICOM integration, Oracle Database administration certification.You demonstrate excellent analytical and problem-solving skills, with a strong understanding of network configurations, Oracle database management, healthcare data protocols, virtualization technologies, AWS, and Radiology workflows.You demonstrate effective communication skills and a collaborative approach, with an aptitude for adapting to evolving technologies and driving system improvements.Relevant certifications such as VMware Certified Professional - Data Center Virtualization and AWS Cloud Practitioner are preferred.You have advanced English proficiency.How we work togetherWe believe that we are better together than apart.
Field roles are typically performed outside the main facilities, at customers' or suppliers' locations.About PhilipsWe are a health technology company built around the belief that every human matters.
We are committed to ensuring everyone has access to quality healthcare.
Join us to do work that makes a difference.Learn more about our business.Discover our history.Learn more about our purpose.If interested and you meet many of the requirements, we encourage you to apply.
You might be the right fit for this or other roles at Philips.
Learn about our impact-driven culture here.
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