Regional Head Of Total Rewards Latam

Johnson & Johnson is currently recruiting a Regional Head of Total Rewards LATAM (New Consumer Health Company) This position is located in San Palo, Brazil.
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The Regional Head of Total Rewards LATAM (NCHC) has overall responsibility to lead and direct the regional delivery of Total Rewards.
They are accountable for the effective management of Total Rewards services measured by resolution of service requests within defined time periods, levels of accuracy and quality standards; meeting established cost to serve rates and customer satisfaction levels.
Regional Head of Total Rewards APAC is accountable for leading a team of professionals that provide accurate and timely services.
They foster a culture of rigorous adherence to standards, process excellence and continuous improvement.
**Roles & Responsibilities**

Approximately 35% of the role would be devoted to the following responsibilities:

- Influence the design and lead the delivery of the Regional Total Rewards operational activities and maintain a strong knowledge of best practices.
- Serve as a role model for high quality customer service; ensures that the needs and expectations of all customers are consistently met or exceeded.
- Act as the senior-most TR leader on operational complex issues that need resolutions or escalation.
- Collaborate and engage with Regional HR leaders to ensure that the TR programs and operations are aligned with Corporate Services TR and Global Services HR strategic initiatives and plans.
- Manage Global Services HR peer relationships required to support efficient delivery of Total Rewards Processes.
- Ensure effective integration of new support requirements into the Regional TR team as they are introduced by HR special projects and initiatives.
- Resolve complex process and policy inquiries requiring higher level knowledge and authority and/or interaction with 3rd Parties.
- Provide leadership guidance to multiple reporting lines within the Regional TR team.
- Manage and motivate team members to achieve and exceed service standards by identifying staff performance gaps, allocating time to listen, monitor and provide constructive feedback for performance improvement.
- Maintain transparent communication channel with the Global Services Leadership team by summarizing and reporting on operational updates and issues to the Regional Global Services HR Lead for support, staff planning and development.
- Work closely with internal and external colleagues within the region.
- Monitor team member's workload and performance, ensuring proper assignment of cases and workload balancing to deliver targeted Service Levels.
- Define, model, and enforce standards for maintaining a confidential and sensitive work environment

Approximately 25% of the role would be devoted to the following responsibilities:

- Oversee and execute the long-term operational strategy, methodology, and management of Total Rewards Services.
- Translate global TR strategy into regional plans to increase the effectiveness of services while improving the customer experience.
- Direct the consistent delivery of TR Services and processes effectively, efficiently and meeting customer experience standards within the region.
- Responsible for TR Services ongoing operations within the region.
Total Rewards Services includes but is not limited to Market Analysis, Salary Structure development, Compensation Planning, Benefits, TR consulting, Recognition, TR M&A Support, Manager & Employee training & Communications.
- Model the HR organization's customer service mindset and reinforces the vision and direction of the long-range plan for the Global Services, HR organization in close collaboration w