Travel Lifestyle Manager

2 meses atrás


São Paulo, Brasil Ten Group Tempo inteiro

Key Responsibilities

  • Deal with member enquiries in an inspiring manner, to encourage appropriate future use of service.
  • Professionally onboard members to Ten, tailor to their needs, ensuing that they feel connected to as an individual and understand how they personally best use the service.
  • Understand and record member preferences, enabling each interaction with the member to be personalised and build instant rapport by phone, chat, Whatssap and e-mail.
  • Responsible for KPIS and the success of our main metrics achievements.
  • Passion for working with people and helping them when necessary.
  • Invest relevant time and effort to study and constantly update yourself in the relevant technical area, whether through courses, training, reading or participation in events and conferences.
  • Good relationship with leadership.
  • Hands on profile

Requirements

Skills and Qualifications

  • Very good experience in luxury services as a travel consultant
  • Higher education in Tourism or related areas
  • Advance verbal and written communication skills, focused on active listening
  • Ability to prepare travel materials (PPT, Canva, Publisher, etc)
  • Advance sense of empathy and ability to connect with members quickly - Member Focus
  • Very good abilities with problem solving, creativity and negotiation and sales techniques
  • Critical thinking very well developed
  • A "can do, will do" mindset, willing to get whatever is needed done

Commitment to Diversity

We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.


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