Senior Customer Growth Executive

7 meses atrás

Curitiba, Brasil Infobip Tempo inteiro
At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since , we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through + offices on six continents, Infobip’s platform is used by almost % of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.

Responsibilities

Build and maintain trusted relationship with assigned (top Tier) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).

Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer.

Understand client’s structure and processes around choosing/implementing new solutions.

Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics).

Out-of-the-box thinking, challenging established models, and suggesting new profitable creative models that fit our clients.

Work closely with Customer Success for existing and future SaaS business.

Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue.

Requirements

Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or other related degree; or equivalent combination of education and experience

Min. years of experience in BB Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy or Business Development

Customer retention and growth experience

Experience in Dealing & Presenting to C-Level

Understand Customer Journey: Customer satisfaction oriented

Exceptional professional communication skills

Strong administration, analytical and organizational skills, with a systematic approach to problems

Strong networking & relationship building skills

Preferably experienced in SaaS industry

You have excellent written and verbal communication skills in English

Outstanding communication and negotiation skills towards your clients, partners, and colleagues

When you become a part of Infobip you can expect: Awesome clients – We serve and partner with the majority of the leading mobile operators, OTTs, brands, banks, social networks, aggregators and many more. Seriously, our clients are really cool. Work with the world’s leading companies and impact how they communicate with their users Opportunity knocks. Often. – Being a part of a growing company in a growing industry – we challenge you not to grow Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve. Learn as you grow – Starting with a fantastic onboarding program, to internal education, education resources, e-learning to external educations, we invest heavily in employee learning and development. Connect globally – Work with people from all over the world. We put the “global” in globalization. Pay & Perks – Competitive salary, a team taking care of all the equipment you need, team building and other organized activities ... Talk about a balanced lifestyle

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