Customer Service Director

6 meses atrás


Curitiba, Brasil Blaze Tempo inteiro

**We are Blaze, the fastest growing casino in LATAM.**

We are seeking a passionate and experienced Customer Service Director to join our team. As the Customer Service Director at Blaze, you will be responsible for leading and overseeing our customer service department, ensuring high-quality service delivery and customer satisfaction. You will collaborate closely with other departments to continuously improve our customer experience and drive our business growth.

**Responsibilities**:

- Partner with the stakeholders to develop, and implement strategies to enhance the efficiency and effectiveness of the CS team
- Lead initiatives to improve operational processes and ensure alignment with business goals
- Manage the team in a 24/7/365 environment, ensuring high performance and service excellence
- Build and maintain robust relationships with other internal departments to support seamless operations
- Continuously evaluate and improve customer service policies and procedures to enhance customer satisfaction and operational efficiency
- Operated via a free electronic and telephone channel, operating 24 hours a day, seven days a week, able to serve complaints, doubts and other problems related to betting

**Requirements**:

- At least 5 years of experience in a customer service leadership role
- Proven track record of delivering exceptional customer service
- Experience in managing customer focused teams
- Excellent leadership and communication skills
- Strong strategic thinking and problem-solving abilities
- Knowledgeable in Digital Platforms, Customer Claim, CRM, Procon, Reclame Aqui.
- Experience in the iGaming industry is preferred

**Benefits**
- Remote work
- Paid time off


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