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Remote Customer Support: Inbound Messaging

5 meses atrás

Brasília, Brasil ModSquad Trabalho remoto Freelance Tempo inteiro
Are you are passionate about music and do you thrive on providing exceptional customer service? Apply to this opportunity todayModSquad has partnered with a top music streaming service and we are currently seeking experienced Customer Support Representatives to join our team. This is a fully remote opportunity and as a member of this team, you will respond to customer inquiries via inbound messages in Polish. Please note: In order to ensure adequate proficiency, qualified applicants will have to complete language assessments in Polish and English.

Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):

40 hours per week are required for the 8-week orientation period: - Orientation phase 1: 4 weeks, 4 AM - 1PM - Orientation phase 2: 4 weeks, self scheduled between the hours of 7 AM - 10 PMProduction: Daily, 7 AM - 10 PM. If you need help making the time zone conversion, this is a great tool: . Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.Project Commitments:  -- 25 hours per week -- 8 hours are required on Saturday and/or Sunday. -- 90 days (as needed by ModSquad)

Who Are You?

You have strong desire to create a unique experience for each individual customer.You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.You've provided Customer Support via inbound web messages in the past.You've provided web messaging support to 3-5 customers at the same time.You are professional/business level proficient in Polish and English.

Workspace Requirements:

Dedicated laptop or desktop computer with Windows 10 or aboveWillingness to install MSQ security software and 2FA app on your mobile device. Access to a webcam or smartphone capable of taking picturesStable broadband internet connection of 25 MBS or greater8 GB RAM or betterDual monitors highly recommended