Customer Support

3 meses atrás

São Paulo, Brasil FICO Tempo inteiro

FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential

The Opportunity
 

“As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Customer Support.
 

What You’ll Contribute

  • Product/Customer support for global clients.

  • Manage the flow of customer’s incidents via telephone, cases/incidents, and working with next level support, infrastructure teams, product teams and manage end-to-end communication with clients based on agreed SLAs.

  • Triage and escalate incidents in a timely manner according to standard operating procedures.

  • Act as a liaison between engineering and consulting teams to resolve incidents.

  • Maintain and determine ways to improve the customer experience and always demonstrating a strong client-focus with professional communication.

  • Take leadership role along with clear effective communication when working with clients to resolve issues.

  • Maintaining timely, complete and accurate status data, resolving routine and complex end-user problems in assigned product areas.

  • Providing technical upgrade services on these solutions, assisting colleagues involved with prospects or new client implementations.

What We’re Seeking

  • Bachelor’s degree or equivalent.

  • Sound understanding in managing, handling, and troubleshooting multi-tier cloud applications/software products and on-premise solutions.

  • Good customer-facing skills in general to handle phone and emails of clients.

  • Good understanding about enterprise level application support and infrastructure support.

  • Good knowledge on cloud platform.

  • Flexible to work primarily in shifts.

  • Demonstrates the ability to troubleshoot issues, disturbances, and failures in platform and systems, and work with internal and external stakeholders to restore functionality.

  • Ability to prioritize and manage multiple incidents.

  • Demonstrated ability to interact with diverse customer base successfully.

  • Knowledge/prior exposure to Incident/Problem/Change Management.

  • Understanding of ITIL framework.

  • Knowledge of AWS concepts.

  • Excellent written and verbal skills.


 Our Offer to You 

  • An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

  • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

  • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

  • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

#LI-FD

​

  • Customer Support Specialist

    2 semanas atrás

    São Paulo, Brasil Fluke Tempo inteiro

    Customer Support Specialist (Remote) PreplyHojeCustomer Support Specialist (Remote) São Paulo Preply Hoje **At Preply, we are unlocking human potential through learning.**: We believe learning with a great tutor is life-changing. That's why we match online tutors from across the globe with learners and...Customer Support Specialist - Leanix ...

  • Customer Support Specialist

    4 meses atrás

    São Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Associate

    14 minutos atrás

    São Paulo, São Paulo, Brasil Arrow Electronics, Inc. Tempo inteiro

    **Job Summary**:We are seeking a highly skilled Customer Support Associate to join our team at Arrow Electronics, Inc. As a key member of our Inside Sales Team, you will provide exceptional internal and external customer service and sales support to drive business growth and customer satisfaction.**Key Responsibilities**:• Provide expert customer service...

  • Customer Support Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil SupportYourApp Inc. Tempo inteiro

    About the RoleWe are seeking a highly skilled and passionate Customer Support Consultant to join our team at SupportYourApp Inc. As a key member of our support team, you will be responsible for providing exceptional customer support via chats and emails, building positive and long-lasting relationships with customers, and meeting team KPIs.Key...

  • Customer Support Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    About the RoleWe're seeking a highly skilled and multilingual Customer Support Associate to join our team at Wise. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers via various channels, including phone, email, and chat.Key ResponsibilitiesProvide world-class customer support to customers...

  • Customer Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    About LeanIX JobsLeanIX is a leading provider of Enterprise Architecture Management (EAM) and IT Service Management (ITSM) solutions. Our platform helps organizations to efficiently organize, plan, and manage their IT landscapes.Job DescriptionJob Title: Customer Support SpecialistLocation: Sao Paulo, Brazil (Hybrid)Job Type: Full-timeAbout the Role:We are...

  • Customer Support Specialist

    1 dia atrás

    São Paulo, São Paulo, Brasil SupportYourApp Inc. Tempo inteiro

    About SupportYourApp Inc.We are a leading provider of premium outsourced customer support and CX services for tech companies around the globe. Our team is dedicated to delivering exceptional support experiences to our clients and their customers.Job SummaryWe are seeking a highly skilled and passionate Customer Support Specialist to join our team. As a...

  • Customer Support Specialist

    3 meses atrás

    Sao Paulo, Brasil Sur Tempo inteiro

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Coda Payments Tempo inteiro

    About Coda PaymentsCoda Payments is a leading provider of innovative solutions for digital content publishers. Our mission is to break down barriers between publishers and their audiences, enabling them to grow revenue, profit margins, and customer engagement in multiple markets.Our TeamWe are a customer-centric organization that values excellence,...

  • Customer Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil LeanIX Jobs Tempo inteiro

    About LeanIX JobsWe are a leading provider of Enterprise Architecture Management and SaaS Management solutions, serving over 1000 customers worldwide. Our platform helps organizations to efficiently organize, plan, and manage their IT landscapes.Job DescriptionWe are seeking a highly skilled Customer Support Specialist to join our dynamic team in Sao Paulo,...

  • Customer Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    About WiseWise is a global technology company that specializes in international money transfer and currency exchange services. Our mission is to make cross-border payments faster, cheaper, and more transparent.Job SummaryWe are seeking a highly skilled and customer-focused Customer Support Associate to join our team. As a Customer Support Associate, you will...

  • Customer Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Atlas Technology Solutions Tempo inteiro

    About the RoleWe're seeking a highly skilled and customer-focused Customer Support Specialist to join our team at Atlas Technology Solutions. As a key member of our Americas Support Team, you will be responsible for delivering exceptional customer experiences and resolving complex issues for our clients across the region.Key ResponsibilitiesCustomer Service:...

  • Customer Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Leanix Jobs Tempo inteiro

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at LeanIX Jobs. As a key member of our Customer Success organization, you will play a critical role in helping our customers efficiently and effectively use our SAP LeanIX product suite.Key Responsibilities:Provide initial response, operational assistance, and...

  • Customer Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Supportyourapp Tempo inteiro

    **Unlock Your Potential in a Dynamic Tech Environment**Are you passionate about delivering exceptional customer experiences? Do you thrive in a multicultural and multilingual setting? We're seeking a skilled Customer Support Specialist to join our team at SupportYourApp, a leading Support-as-a-Service company.**Key Responsibilities:**Build strong...

  • Customer Support Operations Lead

    Há 2 dias

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    About WiseWise is a global technology company that specializes in international money transfers and currency exchange. Our mission is to make international money transfers fast, easy, and affordable for everyone.Job SummaryWe are seeking a highly experienced Customer Support Operations Lead to join our team in Sao Paulo. As a key member of our Customer...

  • Customer Support Specialist

    4 semanas atrás

    São Paulo, Brasil LeanIX Jobs Tempo inteiro

    SAP LeanIX enables organizations to continuously transform. Our platform helps to efficiently organize, plan, and manage IT landscapes, supporting 1000+ customers with SaaS Management, Enterprise Architecture Management, and Value Stream Management. We are looking for a Customer Support Specialist, based in our Sao Paulo, Brazil who will help evaluate and...

  • Customer Support Specialist

    Há 3 dias

    São Paulo, São Paulo, Brasil Coda Payments Tempo inteiro

    About Coda PaymentsCoda Payments is a leading provider of innovative solutions for digital content publishers. Our mission is to break down barriers between publishers and their audiences, enabling them to grow revenue, profit margins, and customer engagement in multiple markets.Our TeamWe are a customer-centric team that treats both B2B and B2C clients as...

  • Customer Support Specialist

    Há 5 dias

    São Paulo, São Paulo, Brasil Jobflurry-Appcast-Br Tempo inteiro

    Job SummaryWe are seeking a highly skilled and experienced Customer Support Executive to join our team at Jobflurry-Appcast-Br. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Respond to customer inquiries and resolve issues...

  • Customer Support Operations Leader

    2 semanas atrás

    São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Job OverviewThe Customer Support Operations Leader collaborates with Wise Support Functions to execute policies and procedures aimed at enhancing the efficiency, quality, and cost-effectiveness of the designated Customer Support teams.This role involves overseeing resource allocation and strategic planning for a specific group of Customer Support Senior Team...

  • Senior Customer Support Specialist

    Há 2 dias

    São Paulo, São Paulo, Brasil Equativ Tempo inteiro

    About the RoleAs a Senior Customer Support Specialist at Equativ, you will be the primary point of contact for our most demanding clients, providing exceptional support and technical expertise to help them achieve their digital business goals.Your MissionYou will join a highly dedicated team of technical experts who share a passion for delivering customer...