Manager, Benefits Administration Services
4 semanas atrás
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
Job Track Description:
- Requires broad technical expertise and company/industry knowledge.
- Accountable for program management functions.
- Assists other associates in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.
General Profile
- Accountable for team performance and results.
- Manages professional employees and/or supervisors.
- Adapts plans and priorities based on resource and operational challenges.
- Acts based on policies, procedures.
- Receives guidance from managers.
- Provides technical guidance to employees, colleagues, and customers.
Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has growing knowledge of other disciplines.
Business Expertise
- Translates strategy and priorities into work product.
Impact
- Positively impacts the level of service.
- Influences the team’s ability to meet quality, volume, and timeline targets.
- Guides based on policies, resource requirements, budgets, and business plans.
Leadership
- Builds team engagement to meet service and operational challenges.
- Provides recommendations for OT, operational expenses, and rollup data.
Problem Solving
- Resolves technical, operational, and organizational problems.
- Supports problem solving across an organizational matrix.
Interpersonal Skills
- Guides and influences internal and external customers or agencies.
Responsibility Statements
- Leads day-to-day functions, including people management and operational subjects.
- Drives innovation and efficiencies of business opportunities, applying processes improvements or new systems.
- Responsible for compliance, organizational policies and local regulations.
- Responds to ongoing delivery queries and escalations.
- Discusses open issues during client meetings.
- Monitors volume-driven trend activities to develop strategic recommendations for continuous improvement.
- Engages clients or vendors to gather requirements for applicable changes.
- Provides resolution to a range of complex processes.
- Ensures performance and quality standards.
- Identifies opportunities for cross-client standardization.
- Responsible for routine maintenance and continuity plan updates.
- Performs other duties as assigned.
- Complies with all policies, procedures, and standards.
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