Principal Analyst for Benefits Administration Services
2 semanas atrás
Job Overview:
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Engages in technical-based activities.
- Contributes to and oversees projects.
- Utilizes deductive reasoning to address challenges and provide recommendations.
- Collaborates with and influences key stakeholders.
- Leverages prior knowledge and expertise to achieve outcomes.
- Capable of completing tasks independently.
- A college or university degree is mandatory.
General Profile
- Requires knowledge and experience in the field.
- Applies best practices and business acumen to enhance products or services.
- Addresses complex issues and offers fresh perspectives on existing processes.
- Self-motivated, requiring minimal supervision.
- Serves as a resource for less experienced colleagues.
Functional Knowledge
- Requires conceptual expertise in theories, practices, and procedures.
Business Expertise
- Possesses knowledge of best practices and team integration.
- Aware of competitive landscape and differentiators.
Impact
- Influences a range of customer, operational, project, or service activities.
- Operates within broad guidelines and policies.
Leadership
- Acts as a resource for colleagues with less experience.
- May lead small projects with manageable risks and resource needs.
Problem Solving
- Addresses complex challenges.
- Offers new perspectives on existing solutions.
- Exercises judgment based on the review of multiple information sources.
Interpersonal Skills
- Ability to communicate difficult or sensitive information effectively.
- Works to foster consensus within a team.
Responsibility Statements
- Reviews work performed by junior teams for accuracy and completeness.
- Triage, investigates, and responds to complex participant inquiries. (eligibility, calculation errors, and service delivery)
- Monitors and understands intermediate system issues to ensure compliance with requirements.
- Evaluates existing processes and enhances/develops to improve service delivery.
- Engages with external client contacts to resolve complex benefit inquiries.
- Acts as a subject matter expert supporting change orders and other implementation initiatives.
- Performs additional duties as assigned.
- Adheres to all policies and standards.
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