Senior Analyst of Benefits Administration Services

2 semanas atrás

São Paulo, São Paulo, Brasil Conduent Business Services Tempo inteiro

At Conduent Business Services, we are committed to delivering essential services and solutions for Fortune 100 companies and over 500 government entities, ensuring exceptional outcomes for our clients and the millions who rely on them. This role offers you the chance to excel, make a significant impact, and be part of a culture that values individuality every day.


Position Overview:

  • Requires formal education and relevant expertise in a professional, sales, or technical area.
  • Engages in technical-based activities.
  • Contributes to and oversees projects.
  • Utilizes deductive reasoning to address challenges and provide recommendations.
  • Interacts with and influences key stakeholders.
  • Applies previous knowledge and expertise to achieve results.
  • Capable of completing work independently.
  • A college or university degree is mandatory.

General Profile:

  • Possesses knowledge and experience in the field.
  • Employs best practices and business acumen to enhance products or services.
  • Addresses complex issues and offers fresh perspectives on existing procedures.
  • Self-motivated, requiring minimal supervision.
  • Serves as a resource for less experienced colleagues.

Functional Knowledge:

  • Requires conceptual expertise in theories, practices, and procedures.

Business Expertise:

  • Possesses knowledge of best practices and team integration.
  • Aware of competitive landscape and differentiators.

Impact:

  • Affects a range of customer, operational, project, or service activities.
  • Operates within broad guidelines and policies.

Leadership:

  • Acts as a resource for colleagues with less experience.
  • May lead small projects with manageable risks and resource requirements.

Problem Solving:

  • Addresses complex challenges.
  • Offers new perspectives on existing solutions.
  • Exhibits judgment based on the analysis of multiple information sources.

Interpersonal Skills:

  • Ability to communicate difficult or sensitive information effectively.
  • Works to foster consensus within a team.

Responsibilities:

  • Reviews work completed by junior teams for accuracy and thoroughness.
  • Triage, research, and respond to complex participant inquiries (eligibility, calculation errors, and service delivery).
  • Monitors and understands intermediate system issues to ensure compliance with requirements.
  • Evaluates existing processes and enhances/develops them to improve service delivery.
  • Collaborates with external client contacts to resolve intricate benefit inquiries.
  • Serves as a subject matter expert supporting change orders and other implementation initiatives.
  • Performs additional duties as assigned.
  • Adheres to all policies and standards.

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