Customer Success

Há 6 dias

Serra, Brasil Canonical Tempo inteiro

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are hiring a Customer Success - Team Manager to support Canonical's growth. We are expanding our CSM team globally and recruiting leaders to help our team of Customer Success Managers across regions. You will enjoy this role if you are organised, persistent, analytical, diplomatic, a listener, hard-working, and determined to grow your skills and teams. As a lead, you are to provide mentoring, coaching in post-sales account management and feedback to team members. The role entails: Strategic planning and analysis: preparing communication plans, Team Meetings, and other messages shared in broader management forums, setting yourself and your team up for success. Customer interactions and support to your team: you resolve escalated customer issues requiring expertise or intervention. Team management: you are passionate about guiding and supporting your team members, helping them navigate complex customer situations, improve their skills, and achieve their goals. Cross-functional collaboration: collaboration with other departments, such as Sales, Marketing, Product development, and Support, is essential. Documentation and reporting: you ensure the changes are well documented, instilling quality and attention to detail in all you do. What we are looking for in you: Excellent academic results at school and university Bachelor's or equivalent degree in Business, Communication or STEM Knowledge and passion for Customer Success, revenue management and technology, experience in SaaS or software industries Track record of bringing exceptional Customer Success experience results Commitment to continuous learning and improvement - curious, flexible, scientific Creative problem-solving and cross-team collaboration Experience growing and developing a CSM team Hands-on approach to using data to drive team activities and continuous improvement Nice-to-have skills: Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian, alongside an excellent command of English. What we offer you: Distributed work environment with twice-yearly team sprints in person Personal learning and development budget of USD 2,000 per year Annual compensation review Recognition rewards Annual holiday leave Maternity and paternity leave Employee Assistance Programme Opportunity to travel to new locations to meet colleagues from your team and others Canonical is an equal opportunity employer. We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. #J-18808-Ljbffr

  • Customer Success Cs

    2 semanas atrás

    Serra, Brasil My Way Recrutamentos Tempo inteiro

    Bem-vindo Customer Success! A Vivian Chiabay, um escritorio de Arte, está em busca de um profissional altamente qualificado para a vaga de vendedor interno na cidade de Serra, ES. Estamos em busca de um(a) profissional para atuar no cargo de Analista de Sucesso do Cliente Pleno, de forma presencial em nosso escritório aqui na Serra. Você irá atuar...

  • CUSTOMER SUCCESS JR.

    Há 2 dias

    Serra, Brasil NetCarreiras Tempo inteiro

    Resumo da Vaga Customer Success Jr. em empresa de e-commerce, líder na comunidade e plataforma de entrega do Brasil, ajudando empreendedores a vender online com cursos, suporte e tecnologia. Localizada em Florianópolis/SC. Local de Trabalho O formato é híbrido: encontros semanais na sede da empresa (Florianópolis/SC) e, às terças e quintas, atuação...

  • Customer Success Manager | Remote Work | Rio De Janeiro, Brazil

    Há 6 dias

    Serra, Brasil Bairesdev Tempo inteiro

    At BairesDev,we've been leading the way in technology projects for over 15 years.We connect top talent with innovative companies around the world.Our diverse 4,000+ team works remotely on roles that drive significant impact worldwide.When you apply for this position with our client IntrosMatter, you're taking the first step in a process that goes beyond the...

  • Customer Success Specialist

    1 semana atrás

    Serra, Brasil Elvtr Tempo inteiro

    Position Overview:ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies.Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students.As we continue expanding, we seek a detail-oriented and proactive Customer Success Specialist with a...

  • Customer Success Specialist

    2 semanas atrás

    Serra, Brasil ELVTR Tempo inteiro

    Position Overview: ELVTR is a premier online education platform specializing in live courses led by top executives from globally renowned companies. Our unique approach sets us apart in the online education landscape, offering unparalleled value to our students. As we continue expanding, we seek a detail-oriented and proactive Customer Success Specialist...

  • Analista de Customer Experience

    1 semana atrás

    Serra, Brasil DIVISÃO COMÉRCIO DO GRUPO ÁGUIA BRANCA Tempo inteiro

    **Descrição**: - Mapeamento da jornada do cliente; - Planejamento e estratégias de relacionamento com o cliente; - Realizar o acompanhamento das áreas para melhorias da experiência do cliente; - Planejamento de ações para disseminação da cultura de centralidade no cliente. **Requisitos**: - Ensino superior em Administração, Marketing ou áreas...

  • Gerente de Customer Experience

    2 semanas atrás

    Serra, Brasil SupportFinity™ Tempo inteiro

    Responsabilidades Liderar as áreas de Customer Success (CS), Suporte e estruturar a área de Customer Experience (CX) do zero, garantindo visão estratégica e execução. Construir e implementar a estratégia de CX da empresa, alinhada aos objetivos de negócio e jornada do cliente; Desenvolver processos, fluxos e políticas de atendimento, suporte e...

  • Analista De Marketing

    Há 4 dias

    Serra, Brasil Relou Rh Tempo inteiro

    Customer Success Pleno - Agência de MarketingEstamos contratando: Sucesso do Cliente (Customer Success Pleno).Sobre nós: Somos uma assessoria de marketing especializada em atender advogados(as) e escritórios de advocacia.Nosso compromisso é gerar resultados prósperos com transparência e soluções personalizadas, alinhadas às necessidades únicas de...

  • Head Comercial

    1 semana atrás

    Serra, Brasil People Meet Tempo inteiro

    **ATIVIDADES**: Planejamento estratégico de vendas; Análise de números de vendas; Monitorar os KPIS, identificar tendências e oportunidades; Acompanhamento ao Customer Success; Gestão e desenvolvimento da equipe comercial. **REQUISITOS BÁSICOS**: Graduação completa; Vivência na área comercial industrial ( B2B); Disponibilidade para...

  • Head Comercial

    Há 6 dias

    Serra, Brasil F2 Consultoria Organizacional Tempo inteiro

    **ATIVIDADES**: - Planejamento estratégico de vendas; - Análise de números de vendas; - Monitorar os KPIS, identificar tendências e oportunidades; - Acompanhamento ao Customer Success; - Gestão e desenvolvimento da equipe comercial. **REQUISITOS BÁSICOS**: - Graduação completa; - Vivência na área comercial industrial ( B2B); - Disponibilidade...