Supv Technical Service Ii
4 semanas atrás
**This position is responsible to support for post-sales administrative functions, and technical team management. Being a key position for solving problems in the field supporting direct contracts with customers and closing service proposals.
If you're up to the challenge, the reward is satisfaction... and knowing you helped build something real. Join our passionate team and help build something you can be proud of - a future filled with passion, pride, and satisfaction.
**ESSENTIAL JOB FUNCTIONS**
- Support the service administrator in submitting the Warranty claims and reporting the Service KPIs.
- Managing the local technical documentation such as preventive maintenance kits, technical reports, and services history.
- Coordinate warranty job execution (PIPs).
- Support the customers directly, performing the first troubleshooting by phone, trying to solve the problem before sending the technician
- Receive, translate and send to the customers the Services and Parts Bulletins.
- Support the technical field team as a local call center
- Keeping the field technicians safety engagement as a culture, analyzing the SLAM's and proposing solutions to reduce risks.
- Update control PIP execution, Update market trend
- Brief YTD actions, metrics. Prepare plan for next year actions base on manager feedback
**Job Requirements/Working Conditions**:
- Technical Degree
- English language
- Good to have good communication, continuous improvement, adaptability, self-motivation, planning and organization, teamwork, customer focus, contributing to team success. Service attitude.
About Us
The Manitowoc Company, Inc. was founded in 1902 and has over a 120-year tradition of providing high-quality, customer-focused products and support services to its markets. Manitowoc is one of the world's leading providers of engineered lifting solutions. Manitowoc, through its wholly-owned subsidiaries, designs, manufactures, markets, and supports comprehensive product lines of mobile hydraulic cranes, tower cranes, lattice-boom crawler cranes and boom trucks under the Grove, Manitowoc, National Crane, Potain and Shuttlelift brand names.
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