Account Manager – Brazil – Insider

2 semanas atrás

São Paulo, Brasil Insider Tempo inteiro

Titulo da Vaga: Account Manager – Brazil

Nome da Empresa: Insider

Localização: São Paulo – SP

Descrição da Vaga: Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us: We are Insider, a B2B SaaS company that drives growth for its clients around the world. We are the #1 AI-native platform for Customer Experience and Marketing, offering marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round and are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to prestigious Fortune 500 companies.

As an Account Manager, you will be responsible for renewals and stakeholder management. You will work in coordination with Customer Success Managers and be the primary contact for executives. Your primary responsibility will be to drive renewal, create expansion and MRR Raise opportunities, manage contract terms including price negotiations, and manage high-level stakeholders through all account bases.

Job Responsibilities:

  • Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.
  • Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
  • Analyzing stakeholder mapping and setting overall strategy to capture the right frequency in touchpoints.
  • Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
  • Assisting sales for upselling and initiating opportunities with the right product and right contact.
  • Owning commercial targets regarding gross margin, collection package raise, and service level adjustments in existing customer portfolio.
  • Ensuring Customer Success realization achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.
  • Achieving customer advocacy goals with the marketing team with success stories, testimonials, and so on.
  • Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.
  • Sharing expertise with the rest of the team and leading them in internal projects.

Requirements:

  • A university degree in Business, Marketing, Engineering, or related fields.
  • 5+ years experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
  • Strong communication skills in both writing and speaking (English & Native Language).
  • High sense of responsibility and accountability.
  • Strategic thinking with excellent project management skills.
  • Competency in sales methodologies such as Value Selling, Challenger Selling, or Spin Selling is a plus.
  • Proven track record of using sales & persuasive skills.
  • Experience in negotiating and navigating contracts and legal discussions.
  • Adaptability to a fast-paced, high growth, rapidly changing environment.
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
  • Strong presentation skills with a high degree of comfort with large and small audiences and various levels of management.
  • Proven track record of building relationships and need discovery with senior customer executives in enterprise or highly strategic accounts.
  • Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.

Perks:

  • Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform.
  • Opportunities to share your skills through training and workshops.
  • Paid Spotify account subscription.
  • Work in an international, diverse, and inclusive environment.
  • Hybrid working model, heading to the office three times a week.
  • Be part of an industry shaping the future of customer experiences.

If this position resonates with you, we can’t wait to get to know you We provide equal opportunity in a zero-discrimination workplace.

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