Account Manager

Overview

Roofr is looking for an Account Manager to join our high-performing, collaborative, and customer-obsessed Account Management team. You’ll manage a large portfolio of accounts, drive upsell and cross-sell opportunities, ensure customer retention, and guide both our sales assisted and self-serve customers through their journey with our solutions. This is a fast-paced, high-growth environment, and we’re seeking someone who thrives on delivering results and building lasting customer relationships. You will report to the Team Lead of Account Management and contribute to enhancing the customer experience while driving revenue growth.

What You’ll Get to Do

• Manage a portfolio of 1,000+ customer accounts, at different stages of their Roofr journey.
• Act as the primary point of contact for customers, proactively identifying pain points and positioning Roofr’s solutions to address their needs.
• Develop and execute proactive strategies tailored to each user segment to ensure customers get the most value from Roofr’s solutions.
• Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR).
• Proactively address churn risks to ensure high retention and customer satisfaction.
• Collaborate with Account Executives, Implementation, Revenue Operations, and Customer Support to ensure a seamless customer experience.
• Work with the Implementation team to ensure smooth account set-up and ongoing account health.
• Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS).

What You’ll Bring to the Role

• 1+ year of experience in an Account Management role, ideally in a high-growth or fast-paced environment.
• Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows.
• Experience collaborating with cross-functional teams, particularly Account Executives and Implementation teams.
• Track record of driving revenue growth through upsell, cross-sell, and customer retention strategies.
• Strong understanding of key metrics such as MRR, churn, retention, and NPS.
• Excellent communication skills and a customer-centric mindset.

Who You Are

• Proactive and highly independent: you take initiative and are self-motivated, always seeking to improve customer relationships and identify new growth opportunities.
• Competitive with yourself and a high achiever: you set high goals and work tirelessly to exceed them.
• Collaborative: you thrive in a team environment and value working across departments to deliver the best outcomes for customers.
• Customer-obsessed: you genuinely care about helping customers succeed and derive value from our solutions.
• Resilient: you handle challenges and setbacks with a positive attitude, adapting quickly and continuing to push forward.

Compensation Package

• Performance Variable: 25%
• Equity

What We Offer (US + Canada)

When you join our team, you’re not just accepting a job. Here’s how we’ll support you in making some of the most impactful work of your career:

• 1st week of employment is mandatory PTO
• 1 Friday off per month
• Company-wide paid shutdown between Christmas and New Year
• Flexible time off
• 80% employer-paid benefits
• Generous Parental Leave policy
• Two team retreats per year and great team-building activities
• Ample learning and development opportunities
• Home office setup stipend
• Internet and phone allowance
• Remote-first culture
• Weekly Friday paydays

Security, Privacy & Equal Opportunity

Roofr is committed to the safety and privacy of job applicants. We will never ask for payment, bank details, or personal financial information as part of the application process. All legitimate job postings can be found on our official career site. Apply directly through our official careers page: If you have questions, contact Roofr is an equal opportunity employer and prohibits discrimination of any kind.

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