Virtustant | Customer Success Manager | brasil
3 semanas atrás
Job Title: Customer Success Manager
Position Description:
We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer loyalty, driving adoption, and increasing retention and upsell opportunities.
About the Company:
Our client is a technology company dedicated to providing user-friendly solutions for the security industry. Built with a focus on real-world challenges, their software enables even the most technology-averse users to effectively manage their operations. They pride themselves on their excellent customer satisfaction metrics and a commitment to continuous innovation.
Availability:
- Full-time: Monday to Friday, 8 AM–5 PM CST
- May occasionally require weekend work
Key Responsibilities:
- Serve as the lead customer liaison for revenue-generating accounts, attending one-on-one meetings with strategic partners
- Build and maintain trusted adviser relationships with customers to identify upsell opportunities for additional products and services
- Oversee post-sales activities, ensuring customers experience tangible benefits from the solutions provided
- Develop and execute Customer Success Plans to drive adoption and value realization of the company's solutions
- Act as the voice of the customer by providing actionable feedback to internal teams
- Identify risks to customer success and collaborate with account teams to create and implement risk mitigation strategies
Required Experience and Qualifications:
- 3+ years of Customer Success or Inside Sales experience
- Proven ability to build deep customer relationships and manage accounts for sustained revenue generation
- Enthusiastic approach to customer engagement, with the ability to understand and address customer needs effectively
- Strong technical acumen, including experience with Google Workspace (preferred over Microsoft Office)
- Demonstrated ability to adopt and leverage web applications for customer success
- A strong desire for action and willingness to take initiative
Language Requirement:
- C2 Level of English proficiency
Preferred Skills and Experience:
- Familiarity with HubSpot CRM
- Experience working in a small business or startup environment
- Track record of increasing customer satisfaction, retention, and upsell for technology products
Compensation:
- Competitive salary paid in USD or Local Currency, according to your preference
- Commissions awarded per seating
- Additional incentives based on performance
Benefits:
- Paid Time Off (PTO): 10 days annually
- Paid Holidays: Local official holidays
- Lunch and Breaks: Paid
- Unpaid Leave: Available upon coordination
If you’re a driven professional who thrives on building relationships and delivering results, we encourage you to apply for this exciting opportunity
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