Desktop Support Analyst
Há 7 dias
Job description
Job Title: On-site and Desktop Support Analyst
Job Location & Type: Prof Vicente Rao Av, 90 Brooklin, São Paulo || 100% Onsite || 40 hrs/week
Responsibilities:
- Provide on-site and remote technical support to users
- Resolution of hardware and software issues
- Configure, install and update operating systems, software, and applications on computers, mobile devices, and printers
- Monitor and respond to support calls, emails, and messages related to user problems and requests;
- Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLA
- Perform onboarding for new users
- Asset management
- Contact with global support areas
- Provide support to users of the office, laboratory, and distribution center.
Requirements:
- Previous experience as an on-site and remote support analyst;
- Basic knowledge of English for communication with global groups;
- Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general)
- Strong problem-solving skills, multitasking ability, and attention to detail;
- Excellent communication skills and ability to work in a team;
- Knowledge of the ITIL methodology
- Technical support-related certifications will be a plus.
Important for this position:
- Soft skill as being proactive and with empathy, education, and respect with the users, communicative and works well in a team.
- Ready to think outside the box, give ideas, and share suggestions
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