User Support Specialist

Há 5 dias


Curitiba PR, Brasil beBeeSupport Tempo inteiro

In today's fast-paced business landscape, there is a unique duality in technology adoption. To succeed, companies must strike the right balance between innovation and efficiency. At Sonata Software, we offer an exciting opportunity to join our team as a Support Administrator. In this role, you will be responsible for providing Tier 2 Encompass support to end users across Consumer Direct, troubleshooting user access issues and workflow errors, and communicating resolutions clearly and professionally. You will work alongside Scrum Teams and enhancement-focused Administrators to align break-fix work with sprint activity, collaborate with Product Owners, Engineering, and Support teams as needed, and mentor junior staff members. This role requires strong troubleshooting skills, familiarity with LOS personas/roles, and experience with ITSM tools such as ServiceNow or Jira.



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