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Cx Specialist

3 meses atrás

São Paulo, São Paulo, Brasil Rockwell Automation Tempo inteiro
Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special.

Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.


We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work.

And if that's you we would love to have you join us

Job Description:

Support distributors and direct customers, considering:

  • Registration of Service Contract Order
Coordinate the dispatch of field service engineers to service Rockwell products at customer locations to support our customers

Support to solve issues;

  • Registration of interactions through the Oracle Platform;
  • Critical analysis and registration of contract orders;
  • Comercial Support to Customers and Distributors;
  • Software installed base maintenance;
  • Collaborate with Specialists and Business Process Owners to identify and develop best practices;
  • Support Global Projects;
  • Seek resolution of problems and/or requests involving other areas of Rockwell or even Headquarters quickly and that meets the needs of customers.
Need to have

  • Customer services experience
  • Business, International Relationship or engineering degree;
  • Fluent Portuguese;
  • Advanced English;
  • Advanced Office knowledge (excel);
  • Analytical;
  • Committed and Proactive
Good to have

  • SAP knowledge and experience
  • Intermediate Excel skills
  • Spanish Intermediary.
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