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Warranty Specialist
3 meses atrás
His/her goal is to execute, plan and develop crucial processes related to Porsche Centers Warranty Support, also the qualification and quality of warranty administrators.
Responsabilidades e atribuições Tasks**
Main Responsibilities
- Review and process claims, evaluate supporting documentation, make payment determination, (approval or denial) and payment adjustments to dealer claims based on Warranty Porsche Policy interpretation and Brazil specific regulations (such as tax calculation);
- Review and process dealer requests for subsequent credit, which requires investigation and review of prior submitted claims to determine if subsequent claims adjustments are warranted;
- Review requests for payments by checking if the invoices sent by the dealers were issued according to the claim values in order to release the claim and credit notes for payment and report the dealers and importer warranty credits to the Finance Department;
- Ensure connection with PAG to prepare our region with proper tools, methods and other technical aspects of the new technologies (High Voltage Vehicles; Multi Material Mix; Smart Mobility);
- Review Monthly (warranty and goodwill) reports and advise markets of error and processes not within the worldwide average;
- Publish new campaigns and updates to the markets on Porsche Portal. Monitor campaigns purposes and monitor campaign fulfillment. Support dealers with campaign issues (documentation, parts, etc);
- Support the Legal department regarding Recall announcements from Porsche AG and Recall notices from the authorities. Support Marketing department regarding the material for the Midia Plan and its review;
- Guarantee the parts availability for Workshop and Recall campaigns;
- Support and organize Porsche Brazil PSA audit related with Goodwill, Warranty and Porsche Approved matters;
- Maintain the warranty manuals updated and adapt the content based on Brazil legal requests and strategy;
- Create and send individual Recall campaign files to the government platform every 15 days
Requisitos e qualificações Qualifications**
Education
- Bachelor's Degree in Engineering (Mechanical/Automotive), Administration or correlated areas.
Experience
- 10+ years working experience in the Automotive Industry
- Warranty and Parts release experience is an advantage
Competencies and skills:
- Solid analytical capacity
- Capable of working in a structured way, paying attention to organization and documentation
- Clear and confident communications skills, both verbal and written
- Fluency in English language is required
Informações adicionais Work environment**:
Position is based in Sao Paulo, SP
On site work - São Paulo Office
STRATEGIC THINK / SMART IMPLEMENTATION
Em 1997, a Stuttgart Veículos foi nomeada representante oficial de importações da Porsche no Brasil e ao longo dos anos desenvolveu o país para uma posição de destaque entre os maiores importadores da marca na América Latina.
Em Agosto de 2015 a Porsche Brasil assumiu as operações no país tornando-se oficialmente a 18° subsidiária da marca no mundo e a primeira da América Latina, o escritório está sediado na cidade de São Paulo.
Atualmente quem está à frente da empresa que conta com 45 funcionários é Peter Vogel, Diretor Presidente da Porsche Brasil.
A rede de concessionárias no país é formada por treze Porsche Centers (showroom e pós vendas) e um Centro Técnico que estão localizados nas principais cidades: São Paulo, Rio de Janeiro, Belo Horizonte, Brasília, Campinas, Curitiba, Florianópolis, Fortaleza, Goiânia, Porto Alegre, Recife e Ribeirão Preto.
